Sales Service Representative (Vietnamese/English Speaking)

Sales Service Representative – Vietnamese-Speaking | Inbound Sales & Customer Service

Position Type: Full-Time, Remote
Location: Vietnam
Working Hours: U.S. Business Hours
Compensation: Competitive Base Salary + Performance-Based Incentives
About the Role

At Pavago , one of our clients, a debt settlement company serving customers across the United States and Canada , is hiring a Vietnamese-Speaking Sales Service Representative to support prospective clients seeking debt settlement and debt consolidation solutions.

This is a client-facing inbound sales and customer service role . You’ll primarily speak with people who have already expressed interest in the company’s services, understand their financial needs, explain available solutions, and help them confidently take the next step.

This role is ideal for someone who combines strong sales ability with empathy, active listening, and excellent customer service .

If you are fluent in Vietnamese and English , confident speaking with customers over the phone, and comfortable working U.S. business hours from Vietnam , this could be a strong fit.
What You’ll Own
Inbound Sales & Client Communication

Handle inbound calls from prospective clients interested in:

- Debt settlement

- Debt consolidation

- Financial relief solutions

You’ll:

- Respond professionally and confidently to client inquiries.

- Understand each prospect’s financial situation, needs, and concerns.

- Clearly explain company services and available options.

- Build trust and rapport through consultative conversations.

- Answer questions accurately and professionally.

- Recommend appropriate solutions based on the client’s circumstances.

- Guide qualified prospects toward the appropriate next step.

Lead Follow-Up & Outbound Communication

Maintain consistent follow-up with prospects generated through company marketing and lead-generation channels.
You’ll:

- Contact new and existing leads promptly.

- Conduct outbound follow-up calls when needed.

- Re-engage prospects who have not yet made a decision.

- Maintain consistent communication throughout the sales process.

- Track next steps and follow-up commitments.

- Ensure interested prospects do not fall through the cracks.

Relationship-Based Sales

This role requires more than simply answering calls.
You’ll need to:

- Build credibility quickly.

- Ask thoughtful questions.

- Listen carefully to client concerns.

- Understand financial pain points.

- Explain solutions without overwhelming the client.

- Handle objections professionally.

- Balance sales goals with a supportive customer experience.

Because conversations may involve sensitive financial circumstances, professionalism, discretion, and empathy are essential.
CRM & Pipeline Management

Maintain complete and accurate records of client interactions in the company’s CRM.
Track:

- Calls

- Client conversations

- Lead status

- Follow-up activities

- Notes

- Next steps

- Sales progress

Maintain strong CRM hygiene and ensure information is accurate, current, and properly documented.
Team Collaboration

Work closely with sales and customer service teams to:

- Achieve individual and company performance goals.

- Coordinate client follow-ups.

- Share customer feedback and recurring concerns.

- Improve the overall client experience.

- Stay informed about company services and updates.

Required Experience & Skills
Must-Have

- Fluency in Vietnamese and English , both spoken and written.

- Strong verbal communication and phone skills.

- Previous experience in one or more of the following:

- Sales

- Inside sales

- Customer service

- Call center

- Client-facing roles

- Strong active listening and relationship-building skills.

- Ability to explain information clearly and confidently.

- Comfortable conducting both inbound and outbound calls.

- Experience using CRM systems or customer management software.

- Strong organizational and time-management skills.