Sales Service Representative (English & Mandarin)

Sales Service Representative

Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions .

This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services.
You’ll be responsible for:

- Handling inbound sales inquiries

- Understanding prospective clients’ financial needs

- Explaining available debt relief solutions

- Following up with leads

- Supporting conversion through consultative conversations

- Maintaining accurate CRM records

This role is ideal for someone who combines sales ability with empathy and strong customer service skills .
Fluency in both English and Mandarin is required.
What You’ll Own
Inbound Sales & Client Support

- Answer inbound calls from prospective clients interested in:

- Debt settlement

- Debt consolidation

- Related financial solutions

- Understand each prospective client’s financial situation and needs

- Explain available programs clearly and accurately

- Guide clients toward appropriate solutions based on their circumstances

- Provide a professional, empathetic, and consultative customer experience

- Build trust while helping clients navigate sensitive financial decisions

Lead Follow-Up & Outbound Outreach

- Follow up promptly with leads generated through marketing channels

- Maintain consistent communication throughout the sales process

- Re-engage prospective clients who have not yet made a decision

- Conduct outbound follow-up calls and cold calls when required

- Maintain disciplined follow-up so qualified opportunities do not fall through the cracks

- Build long-term trust through responsive and professional communication

Consultative Sales & Relationship Building

- Ask effective questions to understand:

- Financial challenges

- Client needs

- Goals

- Interest level

- Listen actively and communicate solutions clearly

- Handle questions and objections professionally

- Balance sales objectives with a customer-first approach

- Help prospective clients feel informed and comfortable throughout the process

CRM & Documentation

- Maintain accurate records of all client interactions

- Update CRM systems with:

- Call notes

- Communication history

- Lead status

- Follow-up requirements

- Relevant client information

- Track lead progression through the sales pipeline

- Ensure all records remain complete, organized, and up to date

- Protect confidential and sensitive customer information

Team Collaboration

- Work closely with sales and customer service teams

- Coordinate follow-ups and client handoffs when necessary

- Share customer feedback and recurring questions with the team

- Contribute insights that can improve:

- Sales effectiveness

- Lead conversion

- Customer experience

- Stay informed about company offerings, compliance expectations, and relevant industry developments

Required Experience & Skills
Experience

- Previous experience in:

- Sales

- Customer service

- Call centers

- Client-facing roles

- Experience handling customer conversations over the phone

- Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred

Communication

- Fluent English and Mandarin communication skills

- Excellent verbal and written communication

- Professional and confident phone presence

- Strong active listening skills

- Ability to explain information clearly and patiently

- Comfortable discussing sensitive financial matters with professionalism and discretion

Sales & Customer Service Skills

- Strong relationship-building ability

- Consultative approach to sales

- Comfortable handling objections and customer concerns

- Ability to follow up consistently with prospective clients

- Customer-focused while still working toward sales and conversion goals

Technical & Organizational Skills

- Experience using CRM or customer management systems

- Strong documentation and note-taking habits

- Ability to manage multiple leads and follow-up activities

- Strong organization and time management

- Comfortable learning new technologies and communication platforms

- Ability to work independently in a remote environment

What Makes You a Strong Fit
You:

- Enjoy helping people navigate financial challenges

- Communicate with empathy, confidence, and professionalism

- Are comfortable speaking with customers throughout the day

- Can build trust quickly over the phone

- Remain composed during sensitive or difficult conversations

- Follow up consistently instead of allowing leads to go cold

- Are detail-oriented with CRM documentation

- Balance customer service with sales performance

- Thrive in fast-paced, customer-facing environments

What a Typical Day Looks Like
Your day may include:

- Answering inbound calls from prospective clients

- Understanding clients’ financial circumstances and needs

- Explaining debt settlement or consolidation solutions

- Following up with leads from previous conversations

- Conducting outbound calls when required

- Answering questions and handling objections

- Updating CRM records after every interaction

- Tracking prospects through the sales process

- Coordinating with sales and customer service teammates

- Staying current on company programs and compliance requirements

In short: you help prospective clients understand their financial options while providing an empathetic customer experience and consistently moving qualified opportunities through the sales process.
Key Metrics for Success

- Lead response and follow-up speed

- Lead-to-client conversion performance

- Client satisfaction and engagement

- Consistency of outbound follow-up

- Accuracy and completeness of CRM records

- Quality of customer conversations

- Professional handling of sensitive financial situations

- Contribution toward team sales and service goals

What We Offer

- Competitive base salary

- Performance-based incentives

- Comprehensive training and ongoing support

- Fully remote work environment

- Collaborative and supportive team culture

- Career growth and advancement opportunities

- Opportunity to develop experience within financial services and consultative sales

Interview Process

- Initial Screening Call

- Client Interview

- Offer & Onboarding

Apply Now
If you:

- Are fluent in English and Mandarin

- Have experience in sales or customer service

- Are confident handling inbound and outbound calls

- Communicate with empathy and professionalism

- Enjoy helping customers understand financial solutions

- Can consistently follow up and manage leads

We’d love to hear from you.
Important: Spark Hire Video Interview

As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire .

This is your opportunity to introduce yourself and highlight your experience with sales, customer service, financial services, inbound calls, lead follow-up, CRM management, and client communication .

We recommend sharing specific examples that demonstrate your English and Mandarin communication abilities, customer service approach, sales performance, objection handling, and experience managing sensitive financial conversations .

Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.

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Originally posted on Himalayas