Sales Representative

Join a fast-growing US online home goods retailer and enjoy the learning and opportunities that you have while working with us.

We strive to provide 5-star service & shopping assistance to all of our clients, and all of our team is accountable for fulfilling this.

We are looking for a Sales Representative who can assist prospective buyers and close online ecommerce sales.

We're only looking for full-time, long-term, ongoing cooperation.

Work schedules available:

8 AM to 4 PM US EST

4 PM to 12 AM US EST

Your work week will be 5 days per week, with 2 days off per week. Days off will be selected with your manager. We will try to accommodate your preferences for which days you like, based on availability.

This role starts ASAP.

Job Duties and Responsibilities:

Receive incoming phone calls and live chats from potential customers (prospects) who indicated that they need shopping assistance. This does not include calls and chats from existing customers that need help with their orders (that’s a job for a different department)

Makes follow-up calls, writes follow-up emails, and text messages to potential buyers. We try to follow up 5x with each person that contacted us (unless they indicate that they are no longer interested). We don’t do cold calling. Only reaching out to prospects who interacted with our online store and left their contact information.

After each interaction with a prospect/customer, writes notes & comments in our CRM (Asana)

Communicate efficiently and build rapport with potential customers

Assists prospects in their shopping journey and helps make the purchase decision

Ensures that all prospects’ questions and objections are addressed

Leads every interaction to a close sale, which means an order is placed on our online store

Prepares custom quotes, price matches competitors if necessary, and offers custom discounts. This requires calculating margins & ensuring profitability.

Answering questions about the products we offer, including technical questions. Learns the specifications, features and benefits of our bestsellers. Over time, becomes an expert in the industry.

If not able to answer product-specific questions, conducts research in the materials provided by the supplier, or reaches out to the supplier to get the information

Confirms stock availability and lead times when offering products to prospects

Documents standard procedures and best practices in a written form, so that other tea ---------- mbers can learn from them

Requirements:

At least 2 years of experience in sales on the phone

Experience must include both inbound and outbound sales

Excellent written and verbal English communication skills

Experience in Customer Service on the phone is a nice to have

Experience in the e-commerce (online shopping) industry is nice to have

Home improvement, construction, and gas plumbing industry experience is a plus

Outgoing, friendly, and lively

Can-do mindset, with a sense of ownership, pride in your performance, and its impact on the company’s success

Long-term commitment - treat this as your career

What we can offer:

Sales commission: 8% of gross profit from all orders closed. Gross profit means the sale amount minus the product and shipping costs. Paid monthly. No upper limit. Monthly commission payouts range between $1,200 (the guaranteed minimum) and as high as $3,000 (for the top performer). The average monthly payout is $1,465 (average from the last 2 years).

$1,200/month minimum guaranteed pay

15 days paid days off per year (also convertible to min. guaranteed commission)

Paid training on all aspects of the role

Opportunities for professional development

Friendly atmosphere

Online Interview process

Fully remote position