Sales Enablement Specialist - Partner and Sales Training
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Job Description Summary:
Fusion Connect is seeking a collaborative and highly organized Sales Enablement Specialist - Partner & Sales Training to support the development, onboarding, and ongoing enablement of our internal Sales and Customer Experience teams and external partner community. This role will have primary responsibility for administering and coordinating the partner onboarding experience, ensuring new partners have the knowledge, tools, resources, and training needed to effectively position and sell Fusion Connect solutions.
The Sales Enablement Specialist will also serve as a sales trainer and facilitator, delivering product, solution, sales skills, process, and go-to-market training across Fusion Connect 's Sales and Customer Experience organizations and partner ecosystem. Working closely with Product, Product Marketing, Sales, CX, Channel, and other subject-matter experts, this individual will help identify training needs, translate complex product and business information into practical learning experiences, and develop or enhance training content and enablement resources.
The ideal candidate is an engaging facilitator, strong communicator, and organized program administrator who is comfortable learning technical concepts and translating them into clear, actionable content for sellers and customer-facing teams. Job Description:
Essential Duties and Responsibilities include the following (other duties may be assigned):
Partner Onboarding & Enablement
- Own the administration and coordination of the partner onboarding program, providing a consistent and effective onboarding experience for new Fusion Connect partners.
- Coordinate onboarding activities, training schedules, required resources, system and portal education, and other enablement activities necessary to prepare partners to sell Fusion Connect solutions.
- Serve as a primary enablement point of contact throughout the partner onboarding process, working closely with Channel Managers and other internal stakeholders.
- Track partner onboarding progress, participation, completion, and readiness and identify opportunities to improve the onboarding experience.
- Maintain partner onboarding materials, learning paths, checklists, job aids, and supporting resources.
- Deliver ongoing partner education following initial onboarding, including product updates, new solution launches, sales skills, tools, processes, and go-to-market initiatives.
- Gather feedback from partners and Channel Managers to continuously improve partner onboarding and enablement programs.
Sales & CX Training
- Facilitate engaging instructor-led and virtual training for internal Sales, Customer Experience, and other customer-facing teams.
- Deliver training across topics including product and solution knowledge, sales methodology and skills, competitive positioning, sales tools, processes, systems, and go-to-market initiatives.
- Adapt training delivery based on audience needs, including new hires, experienced sellers, CX professionals, Channel Managers, and external partners.
- Reinforce learning through follow-up sessions, coaching resources, job aids, knowledge checks, and other enablement activities.
- Support internal new-hire sales onboarding and ongoing learning programs as needed.
- Partner with Sales and CX leadership to identify skill gaps and determine where training or enablement can improve seller effectiveness and customer outcomes.
Product Training & Cross-Functional Partnership
- Establish a strong working partnership with