RX Fulfillment Coordinator

Join the team leading the next evolution of virtual care. At Teladoc Health , you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The RX Fulfillment Coordinator plays an integral part in ensuring superior care of patients treated through Teladoc. The RX Fulfillment Coordinator will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via telephone or electronically), support Teladoc providers as dictated by established policies and guidelines, and provide member support by phone or electronic messages. Essential Duties and Responsibilities - Deliver exceptional service to members, providers, and pharmacies, representing Teladoc in a professional and courteous manner through a variety of communication channels including incoming and outgoing calls and emails. - Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner under supervision of prescriber and supervisor in a call-center environment. - Provide direct support to Teladoc providers as needed - Receive escalated calls from patients or providers and de-escalate these calls to a reasonable outcome for all parties. - Initiate and submit prior-authorization requests on-line to health insurance carriers. - Manage daily task list to meet department performance metric goals. - Maintain detailed and accurate case documentation in admin system, including description of issue and resolution. - Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA. - Other duties, as assigned. Supervisory Responsibilities No Qualifications Required for Position - Working weekdays and weekends from 2:00pm to 10:30pm CST with Tuesday and Wednesday off (365/24/7 position - including holidays) - High school diploma required - Active Pharmacy Technician (National) Certification, Medical Assistant Certification, or Licensed Practical/Vocational nurse license. - Minimum 2-year experience as a Pharmacy Tech, Medical Assistant or LPN/LVN - Minimum of 1-year experience in a call center environment - Knowledge of Healthcare and medical terminology, with a high level of prescription medication familiarity - Willing to work outside of established hours when needed Qualifications Preferred for Position - Bilingual (English/Spanish) a plus - Ability to receive work instruction and maintain department productivity standards - Team player with ability to work in a fast-paced call-center environment while maintaining focus and sense of accuracy - Must be able to work independently but recognize when escalation is warranted - Exceptional customer service skills - Excellent written and verbal communications skills - Must possess strong time management and organizational skills - Possess high degree of computer literacy and ability to manage multiple systems - Ability to learn new procedures and adapt to changes in working environment - Able to multitask with regular interruptions while maintaining a high degree of accuracy - Ability to handle confidential information with discretion Work Environment Remote The base salary range for this position is $20-22/hourly . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, yo