RSA - Flight Centre Your Way (Nationwide, South Africa)

ABOUT THE OPPORTUNITY

Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.

KEY RESPONSIBILITIES

- Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.

- Convert travel requests and holiday packages into sales.

- Respond to customer requests within required service timeframes.

- Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.

- Build and maintain strong customer relationships to drive repeat and referral business.

- Deliver exceptional customer-centric service throughout the booking journey.

- Build rapport with customers, suppliers, and internal stakeholders.

- Achieve monthly sales targets within a fast-paced environment.

- Manage all administration related to the customer journey from sale through to after-sales support.

- Match customers with destination and travel product solutions that meet their needs.

- Sell a broad range of land products and holiday options.

- Attend ongoing training and development opportunities as required.

- Support company sales objectives and product strategy initiatives.

- Deliver a seamless customer experience regardless of booking origin.

- Adapt to evolving technology and utilise multiple systems effectively.

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

- Matric required.

- South African citizen.

- Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).

- Proven sales and consulting track record.

- Travel experience advantageous.

- Travel qualification advantageous.

- Advanced computer literacy.

- Strong communication, administration, sales, and time management skills.

- Ability to work remotely with reliable WiFi and backup power solutions

Salary: tba
Originally posted on Himalayas