RQ11391 - Solutions Designer - CRM - Senior

Must Have:

- Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.

- Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows

- Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.

- Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.

- Produce architecture deliverables including:
- Physical Architecture Diagrams

- Solution Architecture Documents

- Integration Architecture Specifications

- Security Architecture Designs

- Data Flow Diagrams

- Environment Architecture

Nice to Have:

- Microsoft Certified: Dynamics 365 Solution Architect Expert.

- Microsoft Certified: Power Platform Solution Architect Expert.

- Azure Solutions Architect Expert certification.

Experience and Skill Set Requirements

1. CRM Solution Design and Solution Options (60%)
Demonstrated expertise in:

· Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform.

· Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs.

· Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse.

· Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches.

· Designing solutions using: Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs.

· Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development.

· Designing reusable business capabilities, workflows, processes, forms, and solution components that support multiple lines of business on a common enterprise platform.

· Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation.

· Supporting multi-business and multi-tenant solution designs through configurable and scalable platform components.
Experience Requirements

- 7+ years of CRM solution design experience.

- 5+ years of Microsoft Dynamics 365 and Power Platform experience.

- Experience designing and implementing enterprise-scale CRM or case management solutions.

- Strong business process modelling, requirements analysis, and solution design skills.

- Demonstrated experience producing implementation-ready solution specifications and design artifacts.

2. Dataverse Data Modelling & Integration Design (20%)
Demonstrated Expertise in

- Designing conceptual and logical data models using Dataverse.

- Defining business entities, relationships, data mappings, and data quality requirements.

- Designing integration requirements between Dynamics 365 and enterprise systems.

- Experience with REST APIs, MuleSoft, Azure Integration Services, Identity and Access Management, document management platforms, and enterprise portals.

- Supporting data migration and system transition initiatives.

Experience Requirements

- Experience developing interface specifications and integration requirements.

- Understanding of enterprise integration patterns and data governance principles.

3. Delivery Leadership, Stakeholder Engagement & Collaboration (20%)
Demonstrated Expertise in

- Collaborating with Solution Architects, Business Analysts,