Roofing Office Manager / Claims & Operations VA – GoHighLevel + QuickBooks + Xactimate

TYPE OF WORK

Full Time

WAGE / SALARY

$1,387-$1,733/month

HOURS PER WEEK

40

DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Roofing Office Manager / Claims & Operations VA

CGR Legacy Construction is a growing roofing and construction company serving the St. Louis, Missouri market.

We are hiring a full-time, long-term Office Manager / Operations VA with previous experience supporting a U.S. roofing, restoration, construction, or home-services company.

This is not a basic data-entry VA position.

We are looking for someone who understands how a roofing company operates and can help keep customers, claims, jobs, contractors, paperwork, payments, and CRM follow-up organized.

Schedule & Pay

40 hours per week

Monday–Friday

8:00 AM–4:00 PM U.S. Central Time

$8–$10 USD/hour depending on experience

Long-term position

You must be available during these hours because the position includes live phone calls with U.S. customers, contractors, vendors, and insurance-related contacts.

What You Will Help Manage

CRM / GoHighLevel

Enter and update leads and customers

Manage opportunities and pipeline stages

Add notes and follow-up tasks

Schedule inspections and appointments

Send SMS/email follow-up

Keep customer records accurate

Identify leads/jobs missing information or next steps

Phones & Customer Communication

Answer inbound calls

Make outbound follow-up calls

Schedule roof inspections

Confirm appointments

Follow up with customers

Send texts and email s

Document conversations in the CRM

Roofing Insurance Administration

Track claims, carriers, adjusters, and scopes

Email /call insurance companies and adjusters

Organize claim documents, photos, estimates, and invoices

Track ACV, RCV, recoverable depreciation, and claim payments

Follow up on missing documentation

Help with Certificates of Completion and claim closeout

Contracts & Job Administration

Send approved contracts/contingencies

Track signatures

Organize job folders

Track job status and missing documents

Help prepare jobs for production

Coordinate information between office, sales, and contractors

QuickBooks / Financial Admin

Help manage invoices

Track payments and accounts receivable

Help organize receipts and job-cost information

Assist with payroll and contractor-payment preparation

Contractor Coordination

Call/text contractors

Confirm availability

Coordinate schedules

Request W-9s, COIs, agreements, and other paperwork

Follow up on invoices and missing information

Experience We Want

Required:

Previous U.S. roofing, restoration, construction, or home-services experience

Excellent spoken and written English

Comfortable answering U.S. customer phone calls

CRM experience

Strong organization and follow-through

Ability to work independently

Reliable computer, internet, headset, and quiet workspace

Strongly Preferred:

GoHighLevel / LeadConnector

QuickBooks Online

Roofing insurance claims

Adjuster communication

Carrier scopes

Recoverable depreciation

JobNimbus, AccuLynx, Roofr, or CompanyCam

Major Bonus: Xactimate & Supplements

We are especially interested in candidates who have experience with:

Xactimate

Roofing supplements

Reviewing carrier estimates

Identifying missing roofing line items

Comparing insurance scopes to contractor estimates

Preparing supplement documentation

Communicating with adjusters about scope differences

If you can independently handle roofing supplements or Xactimate estimating, make that very clear in your application.

Who We Want

We are looking for someone who takes ownership.

You should be the type of person who:

Notices when something is missing

Follows up without being reminded

Keeps the CRM accurate

Documents conversations

Keeps customers informed

Keeps jobs moving

Knows when something needs owner approval

Can manage several priorities without losing details

How to Apply

Start your application with:

ROOFING OPS

Then answer these five questions:

1. Roofing Experience

What roofing, restoration, construction, or home-services companies have you worked for, and what did you personally handle?

2. Insurance / Supplements

Describe any experience you have with roofing claims, adjusters, carrier scopes, supplements, ACV/RCV, depreciation, or Certificates of Completion.

3. Software

Tell us your actual experience with GoHighLevel, QuickBooks, Xactimate, JobNimbus, AccuLynx, Roofr, CompanyCam, or similar systems.

4. Phone Experience

Describe your experience answering or making calls for U.S.-based customers.

5. Availability & Rate

Confirm you can work Monday–Friday, 8:00 AM–4:00 PM Central Time, and tell us your requested hourly rate.

Voice Introduction Required

Include a 60–90 second voice or Loom video introduction explaining:

Your name

Your relevant roofing/construction experience

Why you think you would be a strong fit

Because this position involves customer phone calls, excellent spoken English is required.

CGR Legacy Construction

Roofing Done Right. Start to Finish.

SKILL REQUIREMENT

Quickbooks
GoHighLevel
Xactimate

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