Risk Analyst

Job Description:
Risk Supervisor Job Description
About the Role

Constellation Payments is seeking a highly motivated and experienced Risk Supervisor to lead the day-to-day operations of the Risk team, including merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight. This role is responsible for overseeing the identification, investigation, escalation, and mitigation of emerging fraud, compliance, transaction, chargeback, ACH, NACHA, website, MCC, and merchant behavior risks across both new and existing merchants.

The ideal candidate is a strong people leader who thrives in a fast-paced environment where priorities, workloads, risk trends, and business needs continuously evolve. They are comfortable balancing operational oversight, team development, escalated case management, and strategic risk initiatives while ensuring service levels, quality standards, and risk controls are consistently maintained.

The Risk Supervisor will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk items are appropriately reviewed, documented, escalated, and resolved in a timely and consistent manner. This role plays a critical part in strengthening post-boarding controls, protecting the merchant portfolio, supporting regulatory compliance, and driving continuous improvement across risk operations.

This position offers an opportunity to make a meaningful impact within a growing organization by leading risk operations, developing team capabilities, enhancing monitoring frameworks, improving operational controls, and supporting strategic business initiatives.
What You'll Do
- Lead and oversee the daily activities of the Risk team, ensuring risk queues, investigations, alerts, reviews, and escalations are completed accurately and within established service levels.

- Supervise merchant risk monitoring activities related to fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks.

- Review and approve escalated investigations involving held transactions, large ticket activity, excessive refunds, duplicate transactions, excessive authorizations, excessive declines, ACH returns, suspicious merchant behavior, and emerging risk trends.

- Manage team workload, priorities, queue assignments, and resource allocation to ensure timely completion of all risk reviews and investigations.

- Conduct regular quality assurance reviews of risk cases, documentation, merchant outreach, escalations, workflows, and monitoring activities.

- Provide coaching, mentoring, training, and performance feedback to Risk Analysts while supporting career development and skill growth.

- Oversee bank account change controls, ensuring validations, approvals, quality reviews, system updates, and post-change monitoring activities are completed according to policy.

- Ensure ongoing merchant monitoring programs are implemented and performed on a regular, and cadence-based approach

- Support enhanced due diligence reviews and monitoring activities for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and other restricted business categories.

- Oversee chargeback, ACH, and NACHA monitoring programs, including threshold monitoring, return rate reviews, recurring payment analysis, remediation efforts, and risk trend management.

- Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalation decisions, and account actions.

- Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation activities are completed accurately and on schedule.

- Prepare and deliver recurring risk reporting, KPI dashboards, operational updates, portfolio analysis, escalation summaries, and trend reporting for leadership.

- Identify emerging risks, operational gaps, control weaknesses,