Risk Analyst

Job Description: About the Role Constellation Payments is seeking a highly motivated and detail-oriented Risk Analyst to support merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight. This role is responsible for identifying and mitigating emerging fraud, compliance, transaction, chargeback, ACH, NACHA, website, MCC, and merchant behavior risks across both new and existing merchants. The ideal candidate is proactive, analytical, and thrives in a fast-paced environment where priorities, workloads, risk trends, and business needs continuously evolve. They are comfortable managing multiple investigations simultaneously, making sound risk-based decisions, and taking ownership of issues through to resolution. Success in this role requires strong attention to detail, the ability to adapt quickly to changing processes and priorities, and a willingness to take initiative beyond day-to-day responsibilities. The Risk Analyst will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, and external partners to ensure risk items are identified, investigated, documented, escalated, and resolved in a timely and consistent manner. This role plays a critical part in strengthening post-boarding controls, protecting the merchant portfolio, supporting regulatory compliance, and driving continuous improvement across risk operations. This position offers an opportunity to make a meaningful impact within a growing organization, contributing to the development of risk programs, monitoring frameworks, operational controls, and strategic initiatives while supporting the evolving needs of the business. Compensation & Role Details: Expected Salary Range: The expected base salary range for this role is between $55,000 to 62,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process. What You’ll Do - Monitor merchant activity for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks, investigating flagged activity including held transactions, large tickets, refunds, duplicate transactions, excessive authorizations/declines, suspicious processing behavior, and emerging risk trends. - Conduct merchant risk reviews and maintain complete case documentation, investigations, outreach, escalations, follow-ups, and resolution records within Salesforce. - Manage bank account change reviews, including validation, verification, approvals, system updates, quality control, and ongoing post-change monitoring for suspicious activity, refunds, returns, chargebacks, and other elevated risk indicators. - Support ongoing merchant monitoring programs, including website reviews, LegitScript screenings, alert investigations, negative media reviews, sanctions screening, regulatory concerns, prohibited activity reviews, and escalation of significant findings. - Perform enhanced due diligence and monitoring for high-risk industries, MCCs, NEC classifications, non-profits, firearms/ammunition merchants, and other restricted or sensitive business categories. - Monitor chargeback, ACH, and NACHA-related activity, including return rates, unauthorized and administrative returns, recurring payment activity, threshold monitoring, trend analysis, and remediation efforts with merchants, partners, and internal stakeholders. - Support periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation to ensure ongoing compliance and business model alignment. - Maintain risk monitoring logs, investigation records, reporting dashboards, and tracking tools while preparing recurring reports on monitoring activity, escalations, investigations, high-risk merchants, and emerging portfolio trends. - Document investigations clearly and objectively, including findings, evidence, risk assessments, decisions, ownership, and recommended