Revenue Accountant
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at.
The Team
You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting to the Director of Accounting, you will own the revenue and billing cycle end to end. This is an individual contributor role, you own the function rather than a team.
Our accounting team acts as the financial backbone of the organization, fostering a culture of ownership, continuous improvement, and collaboration with cross-functional partners in FP&A, Sales, Sales Operations, Customer Success, and Legal.
The Opportunity
We are seeking a hands-on Revenue Accountant to own the full revenue cycle at a high-growth AI+SaaS company, from the moment a contract is signed through invoicing, recognition, and cash collection.
This is a role for someone who wants their fingerprints on the process, not just the output. You will inherit a growing book of subscription and usage-based contracts and a billing system in Tabs that is live but not yet fully dialed in. There is real work ahead to tighten the configuration, close the gaps between Tabs and NetSuite, and help shape how revenue operations should run as we scale. If you are energized by cleaning up a schedule, automating a manual close step, and being the person everyone trusts on how a deal should be billed and recognized, you will do the best work of your career here.
You will also be one of the few people in Finance who talks directly to customers. How you handle a billing question shapes how a customer experiences Gladly , and we take that seriously.
What You’ll Do:
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Customer invoicing & billing: Own the end-to-end billing cycle for subscription, usage-based, and outcome-based contracts. Issue timely, accurate invoices, tie every invoice to the signed order form, and manage billing schedules through upgrades, mid-term changes, renewals, credits, and true-ups.
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Revenue reporting & recognition: Maintain revenue and deferred revenue schedules under ASC 606 across recurring and consumption-based models. Own the month-end close journal entries for revenue, AR, and related accounts, and prepare monthly reconciliations, roll-forward, and variance analysis, delivering clean , close-ready reporting on a predictable cadence.
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Revenue treatment support: Support the review of new and modified contracts for proper revenue treatment, including standalone selling price allocation, contract modifications, and variable consideration. Document conclusions and partner cross-functionally with Sales on questions that come up, including for newer models like AI licensing and outcome-based pricing.
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Commission capitalization & amortization: Own the commission accrual and payout cycle in partnership with FP&A, Sales, and People Ops. Capitalize and amortize commissions and other costs to obtain a contract under ASC 340-40, and maintain the supporting schedules.
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Accounts receivable & collections: Serve as the primary contact for accounts receivab