Retail Account Manager - Costco

About Bluebird

We're The Bluebird Group - we're an omnichannel commerce partner that helps brands grow across every retail and digital channel.

We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth.

We're not just strategists - we're a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy.

The result: we simplify what's become a really complex retail landscape and help brands scale faster and smarter.
Job Summary

We're looking for a Retail Account Manager to support a portfolio of Costco supplier accounts by driving operational execution, forecasting accuracy, inventory management, and business performance.

This role serves as a key connection point between our clients, Costco, and internal teams. You'll be responsible for maintaining account health, identifying opportunities, solving operational challenges, and ensuring brands are positioned for success through strong planning, reporting, and execution.

The ideal candidate is analytical, proactive, and comfortable managing multiple priorities while supporting both client objectives and Costco requirements.
What You'll Do
Account Management & Client Support

- Serve as a key point of contact for clients, Costco teams, and internal stakeholders

- Build strong working relationships with vendor operations teams and Costco buying teams

- Support day-to-day account management activities and ongoing business initiatives

- Maintain accurate records related to program agreements, pricing, product information, order status, and planning activities

- Assist with new vendor onboarding and setup activities for brands launching at Costco

Forecasting, Planning & Inventory Management

- Develop and manage demand forecasts to support inventory flow and business performance

- Monitor inventory positions and in-stock levels, proactively identifying risks and recommending solutions

- Analyze sales trends, forecasts, and replenishment needs to support client and retailer objectives

- Partner with clients and internal teams to improve forecasting accuracy and inventory performance

- Support planning for product launches, promotional events, and seasonal programs

Performance Analytics & Business Insights

- Analyze vendor performance metrics and identify trends, risks, and growth opportunities

- Conduct root cause analysis to resolve operational and performance challenges

- Provide weekly sell-through reporting, analytics, and actionable recommendations to clients

- Translate data into insights that support business decisions and account growth

- Monitor key business metrics and communicate performance updates to stakeholders

Item & Program Management

- Create, maintain, and update items within Costco systems

- Support new item launches and ongoing item maintenance activities

- Assist with Syndigo content management and digital product information updates

- Support Smarter Sorting registration and program requirements

- Ensure item setup, product information, and program documentation remain accurate and current

Order Management & Operational Execution

- Monitor customer purchase orders and support issue resolution as needed

- Maintain accurate shipping, invoicing, and operational records within internal systems

- Coordinate with clients and internal teams to support smooth execution across programs and initiatives

- Identify operational issues and proactively drive resolution

- Help ensure strong execution across account activities and retailer requirements

Cross-Functional Collaboration

- Partner with sales, supply chain, operations, and finance teams to support account objectives

- Coordinate communication and information sharing across stakeholders

- Support special projects and