Respiratory Therapist (Therapy Support)
About Us
At Sleep Doctor , we're helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you're passionate about making better sleep possible—and want to help reshape the future of sleep care—we'd love to meet you.
As a Sleep Therapy Support Specialist, you will play a key role in supporting Sleep Doctor 's patients after they begin their therapy journey. This role focuses on providing consistent follow-up, remote monitoring, and education to ensure long-term therapy success. You’ll assist with virtual PAP setups, perform mask fittings, troubleshoot equipment issues, and guide patients through resupply needs. Most importantly, you’ll provide above-and-beyond communication so that patients feel supported, understood, and empowered in their care.
What You’ll Do
- Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
- Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding
- Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness
- Review and monitor patient compliance data from cloud-connected PAP devices
- Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve
- Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success
- Educate patients on proper usage, cleaning, and maintenance of their PAP equipment
- Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing
- Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort
- Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems
- Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment
- Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care
- Contribute ideas and insights to improve the follow-up program and enhance the patient experience
Who You Are
- Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required. Sleep credential (RRT-SDS or RPSGT) strongly preferred; ideal candidate will be licensed in one of the following: Oregon, New Mexico, Washington, Arizona, New Jersey, West Virgina.
- Familiar with mask types, resupply guidelines, and best practices for long-term PAP success
- Skilled in virtual education, troubleshooting, and mask fittings
- You are patient-focused and driven to help individuals achieve better health through consistent and compassionate support
- Comfortable using telehealth platforms and cloud-based compliance systems
- Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME), specific to sleep apnea care
- Excellent communicator, both written and verbal, and able to maintain patient confidentiality
- Thrive in a remote, fast-paced, collaborative environment where priorities can shift—and you're ready to adapt and respond quickly
Who we are
- We’re committed to a vision of millions waking rested and ready.
- We are Human First because our patients and teammates are why we’re here.
- We are growing rapidly but sustainably because we are committed to Relentless Progress.
- Run into a challenge or a new opportunity? We tackle it as a team because we know that we are Stronger Together