Requirements Analyst

PositionSummary

The Requirements Analyst collaborates with project stakeholders to identify operational and application requirements for the system's usual functions and error-handling requirements while prioritizing and documenting these system requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
KeyDutiesandResponsibilities

- Identify, define and document detailed business requirements from project stakeholders.

- Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflows, reports, and other business needs.

- Translate multiple perspectives into a requirements specification and communicates with project stakeholders regarding test results and changes to the end-product requirements.

- Conduct analysis and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.

- Provides functional design help for the project.

- Participate in peer reviews to validate the requirements as well as reviews of the system design, code and test cases to confirm the system adheres to documented requirements.

- Determine system utilization requirements by researching and testing systems.

- Document end user requirements and create workflow and process diagrams to support customer business needs.

- Provide end-user support by email, phone, chat, or face-to-face meetings.

- Provide issue management for end-user problems and ensure consistent high-level responsiveness and customer care.

- Performs quality assurance review of specifications for internal and external delivery

- Participates in writing and executing test plans, test cases.

- Perform other related duties and special projects as assigned.

MinimumQualifications

- Demonstrated understanding of compliance/regulatory IT Infrastructure.

- Experience using Microsoft Office (Project, Word, Excel, Visio and PowerPoint).

- Strong customer service skills.

- Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately.

- Possess strong conceptual, analytical, and problem-solving skills.

- Experience in gathering and engaging in business process analysis.

- Strong organizational and planning skills.

- Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.

- Advanced situational awareness and ability to respond using available resources.

- Confidence working with and interfacing with stakeholders across different parts of the business.

- Comfortable working with technology, including web-based systems.

- Self-motivated and able to work with minimal supervision.

- Able to adapt quickly in a rapid, changing environment.

PreferredQualifications

- Bachelor's Degree in related field, or equivalent combination of education and work CEBS designation preferred.

- Minimum of 3 years related experience in pensions, insurance, benefits, or TPA environment preferred.

- Experience with project tools (Clarity, ALM, HDP) preferred

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
WorkingConditions/PhysicalEffort

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 15-60 pounds at times.

- Ability and willingness to travel as needed.

- Overnight travel may be required.

- Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements.

- Remote work may be required.

- May be subject to interruptions.

- Must be able to have flexible work schedule when workflow req