Renewals Manager EMEA - India based

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at .

Role Summary
At Sophos , we protect people from cybercrime by developing powerful and intuitive products and services that provide the world's most effective cybersecurity for organisations of any size.
The Sophos Global Renewals team is dedicated to ensuring every customer realises the value they receive by renewing and expanding our business partnership.
As a manager of emerging Renewals, you will lead a team of renewal representatives to achieve and exceed renewal rate and ACV business targets across multiple segments (commercial, mid-market and enterprise portfolio) Reporting to the Sales Director, Renewals, you will play a pivotal role in ensuring the ongoing retention and growth of our customer base across the Middle East region.
You will be a highly personal leader, with a strong focus on enabling, supporting, and coaching a team of renewals representatives. You will partner closely with the sales leadership team in the region whilst also being part of the EMEA renewals leadership team.
Accurately forecasting your business and being part of the renewals leadership team.
Your team will work collaboratively with the sales team and our extended sales team of external partners and distributors.
Team Leadership

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Lead and mentor a team of Renewals Representatives, providing sales leadership, guidance, coaching and accountability to achieve business targets.

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Recruit, develop, and retain high-performing team members through effective coaching, recognition, and career development.

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Lead performance management through individual learning plans, performance feedback, and career development discussions.

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Address performance concerns in a timely and appropriate manner by identifying leading indicators and partnering with relevant internal stakeholders to support improvement.

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Develop succession plans and workforce plans to ensure ongoing business continuity and future growth.

Strategic Planning, Retention and Expansion

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Collaborate with EMEA Renewals leadership and Sales counterparts to ensure effective alignment and execution of the joint sales motion.

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Contribute to regional revenue strategy, identifying opportunities to improve process, enhance revenue outcomes and build capability across the region

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Drive retention by identifying renewal risk and partnering with Customer Success, partners and distributors to proactively mitigate risk and maximize renewal rates

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Drive expansion by identifying upsell, cross-sell and growth opportunities throughout the renewal lifecycle across the existing customer base.

Customer and Partner Engagement

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