Renewals Account Manager - PubSec

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler .

We are looking for a PubSec Renewals Account Manager - Commercial Sub50K to join our team. This is a Remote role, reporting to the Manager of AMS Commercial Renewals in the WW Renewals department. As a Renewals Account Manager, you will be an integral part of Zscaler 's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.
What you’ll do (Role Expectations)

- Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs

- Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams

- Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time

- Adopt & Champion AI tools to stay on top of all tasks and improve your productivity to meet and exceed targets in a variable compensation model

- Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue

Who You Are (Success Profile)

- You act like an owner by using your passion for the mission to fuel your bias for action, operating with integrity because you genuinely care about the outcome, and adapting to what’s needed to navigate seamlessly between high-level strategy and hands-on execution.

- You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

- You are customer-obsessed, building deep empathy for internal and external customers, anchoring your decisions in solving their real-world problems, and championing their needs from start to finish.

- You operate with urgency, understanding that speed and quality are not mutually exclusive in a high-growth environment, and you apply a relentless focus on execution to deliver high-impact results quickly.

- You are driven by innovation, holding a deep curiosity for how things work, and you are energized by solving complex technical challenges while looking for better, more secure, and scalable ways to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

- A strong background in a high-volume renewal, sales, or account management environment

- Proven ability to manage a large number of transactions and consistently meet targets

- Excellent collaboration skills and experience working wit