Remote - Training and Development Assistant - Full-time
Please note: Completion of the Prevue Assessment at the end of this application is required to be considered for this position.
Training and Development Assistant – Remote
Position Summary
We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives.
The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.
Key Responsibilities
-
Analyze and certify employees' phone skills across a variety of departments.
-
Evaluate phone interactions based on established customer service and communication standards.
-
Identify trends and opportunities for improvement.
-
Support process improvement initiatives to enhance operational efficiency and effectiveness.
-
Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.
-
Collaborate with cross-functional teams to ensure initiatives align with organizational goals.
-
Support additional training and development projects as needed.
Qualifications
-
High school diploma or equivalent required.
-
Minimum of one year of customer service experience required.
-
Experience working with phone scripts preferred.
-
Proficiency with Microsoft Office Suite and general computer technology.
-
Excellent verbal, written, and interpersonal communication skills.
-
Strong organizational skills and attention to detail.
-
Ability to work independently and collaborate effectively with others in a remote environment.
-
Ability to manage responsibilities effectively in a fast-paced environment.
-
Strong commitment to providing exceptional customer service and supporting employee development.
Position Details
-
Full-Time
-
Remote
- Monday–Friday
- $15–$17 per hour
Originally posted on Himalayas