Remote Patient Solutions Representative II Scripps
If you have experience with insurance customer service, medical claims, or healthcare call centers , this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycleexpertise.
At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.
As a Patient Solutions Representative II , you will work in a high-volume healthcare call center environment , supporting patients with billing, insurance, and account-related questions.
Monday - Friday, 8:30 AM - 5:00 PM PST
This will be on a team supporting a west coast hospital network.
WhatYou’llDo
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Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
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Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
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Support patients with payment plans and financial questions
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Achieve first call resolution and meet call center performance metrics
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Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
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Maintain HIPAA compliance andaccuratedocumentation
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Navigate multiple systems while managing high call volume
What You Bring
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1+ year of experience in a customer service or call center role
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Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
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Ability to explain insurance benefits, claims, and EOBs clearly
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Experience handling high call volume and fast-paced environments
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Strong attention to detail and ability to multitask across systems
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Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Ideal Backgrounds
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Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
- Medical claims or billing support roles
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Revenue cycle or patient financial services
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Healthcare contact center / call center environments
Why This Role
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Build deeperexpertisein revenue cycle and patient financial services
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Work in a structured, metrics-driven call center environment with growth opportunity
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Make a direct impact on patient experience and financial outcomes
Your Healthcare Career Starts Here
Ifyou’rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we’dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $18.00 - $20.00 perhour.Individual pay isdeterminedby role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — andit’sup to us to use our sharedexpertiseto findnew solutionsthat can keep up. On our growing teamyou’llfind the opportunity to constantly learn, collaborate acrossgroupsand explore new paths for your career.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any pers