Remote Field Operations Specialist (HR & Operations Analytics)

We're Hiring: Remote Field Operations Specialist (HR & Operations Analytics)

Work Setup: 100% Remote

Employment Type: Full-Time

Compensation: Salary and benefits (details to be discussed with qualified candidates)

About the Role

We are looking for an analytical, organized, and detail-oriented Field Operations Specialist to support our remote operations team.

This role focuses on workforce analytics, staffing coordination, employee performance monitoring, onboarding, territory management, and operational reporting. You will work closely with Field Operations, Human Resources, Recruiting, and Client Services to ensure staffing requirements are met and operational performance targets are achieved.

Candidates with experience in Human Resources, HR analytics, workforce management, recruitment, or employee performance tracking are strongly encouraged to apply. An HR background will be particularly valuable for analyzing staffing data, identifying workforce trends, monitoring employee utilization, and recommending improvements.

Key Responsibilities

Monitor and analyze staffing levels and store territories to meet project requirements.

Coordinate with Recruitment and Field Managers to ensure assigned stores have qualified staff.

Support employee onboarding and training in coordination with the appropriate teams.

Track new-hire utilization, staffing coverage, and workforce performance.

Analyze workforce data and operational reports to identify staffing gaps, attendance issues, performance trends, and areas for improvement.

Participate in weekly strategy meetings with regional and district management teams.

Identify underperforming employees and coordinate coaching, training, or retraining with Field Managers.

Communicate with employees and managers to understand operational challenges and coordinate follow-ups.

Review work orders and photo submissions to verify completed work against client requirements.

Monitor missed visits, incomplete tasks, and other performance issues and recommend corrective actions.

Track project completion rates and help maintain established operational performance targets.

Prepare reports, maintain accurate records, and provide data-driven recommendations to management.

Collaborate with HR, Recruiting, Client Services, and Operations to improve workforce efficiency and operational results.

Perform other related duties as assigned.

Qualifications

Bachelor's degree in Human Resources, Business Administration, Management, Psychology, or a related field is preferred.

Experience in HR, HR analytics, workforce management, recruitment, operations, or employee performance monitoring is strongly preferred.

Experience analyzing staffing data, attendance, employee utilization, productivity, or operational KPIs is an advantage.

Understanding of recruitment, onboarding, employee performance, and workforce planning.

Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.

Excellent written and verbal English communication skills.

Strong organizational skills and the ability to manage multiple priorities.

Proficiency in Microsoft Excel, Outlook, and Word.

Ability to learn web-based reporting systems and work with operational data.

Comfortable coordinating with multiple departments in a fully remote environment.

Able to work independently, meet deadlines, and communicate findings clearly.

Preferred Backgrounds:

HR Generalist or HR Specialist

HR Analyst or Workforce Analyst

Recruitment or Workforce Planning Specialist

Operations Analyst or Operations Coordinator

HR or Operations professional with strong reporting and Excel skills

Work Arrangement

Fully remote

Full-time employment

Salary and benefits eligibility

Reports to the Vice President of Operations, Deployment

How to Apply

Please submit your updated resume highlighting your experience in HR, workforce analytics, staffing coordination, employee performance tracking, or operations reporting.

In your application, briefly describe how you have used data or reports to identify workforce issues, improve staffing, or support management decisions.

We look forward to connecting with candidates who combine strong analytical skills with an understanding of people, workforce performance, and business operations.