Relationship Manager, Private Risk - Insurance Advisory Solutions

The Relationship Manager (RM) serves as the primary point of contact for high-net-worth (HNW) and ultra-high-net-worth (UHNW) private risk management clients. The RM is responsible for delivering elite, personalized client service, providing technical expertise in personal lines insurance, and proactively managing complex risk exposures across a sophisticated book of business. This role operates at the intersection of client advocacy, carrier relationship management, and strategic risk consulting — and is critical to driving retention, satisfaction, and growth within the Private Risk Management (PRM) practice. PRIMARY RESPONSIBILITIES
Client Service & Relationship Management

- Serve as the primary relationship owner for an assigned book of HNW/UHNW clients, delivering proactive, white-glove service across all touchpoints — phone, email, and in-person.

- Anticipate client needs and surface coverage recommendations, risk alerts, and market changes before clients ask.

- Conduct annual interactive client reviews, presenting renewal proposals and agendas that reflect a deep understanding of each client's exposures and lifestyle.

- Build trusted advisor relationships that drive long-term retention and organic growth through referrals.

Risk Analysis & Coverage Consulting

- Review client exposures, underwriting memos, loss experience, and current coverages to identify gaps and recommend appropriate solutions.

- Advise and counsel clients on complex risk exposures including high-value homes, fine art and collectibles, watercraft, aircraft, excess liability/umbrella, and specialty lines.

- Review inspection reports for coverage accuracy and potential loss prevention issues; provide proactive direction to resolve outstanding items and minimize E&O exposure.

- Remain current on industry offerings, carrier appetite changes, and HNW market trends — making proactive recommendations to clients and leadership.

- Understand and introduce the holistic Baldwin platform as appropriate, including employee benefits, commercial lines, and asset protection services.

Market Placement & Carrier Relations

- Act as a market placement specialist, remarketing existing programs as needed to ensure competitive positioning and alignment with client needs.

- Cultivate strong relationships with carrier partners including PURE, Chubb, AIG Private Client, Cincinnati, Berkley One and specialty markets.

- Maintain thorough knowledge of insurer contracts, underwriting guidelines, proprietary systems, and appetite to optimize placement decisions.

- Collaborate with carrier representatives to advocate for favorable outcomes on complex risks, renewals, and claims.

Operational Excellence & Compliance

- Maintain accuracy, timeliness, and completeness in all client and carrier interactions to minimize errors and omissions exposure.

- Ensure all policy activity — new business, renewals, endorsements, cancellations — is documented accurately in agency management systems (Epic preferred).

- Adhere to Baldwin's established workflows, service standards, and compliance requirements across all client interactions.

- Identify opportunities to improve processes, workflows, and the overall client experience; surface recommendations to leadership.

- Manage a high-volume workload with strong organizational discipline and attention to detail.

KNOWLEDGE, SKILLS & ABILITIES
Required Qualifications

- Active Property & Casualty insurance license in the state(s) where business is conducted, or the ability to obtain all required licenses within 90 days of hire.

- Minimum 3 years of experience in personal lines insurance, with demonstrated knowledge of HNW carrier contracts, underwriting guidelines, and claims processes.

- Proven ability to manage complex client relationships with a high degree of professionalism, responsiveness, and discretion.

- Strong written and verbal communication skills; comfortable presenting to sophisticated clients and internal stakeh