Real Estate Management Executive Assistant

Real Estate Management Executive Assistant – Remote

We are hiring a full-time English-Speaking Real Estate Management Executive Assistant to support a U.S.-based boutique real estate management company. This position will work closely with the company’s owners and assist with tenant communication, property management administration, lease renewals, maintenance coordination, billing, and collections.

This is an excellent opportunity for an experienced real estate professional seeking a stable, long-term remote position with room for growth.

Key Responsibilities:

- Answer inbound tenant calls professionally and helpfully

- Assist tenants with billing inquiries, payment questions, maintenance requests, and general customer service concerns

- Coordinate maintenance requests and follow up with tenants, vendors, and the property management team

- Prepare and send lease-renewal notices, reminders, and related documents

- Follow up with tenants regarding their renewal decisions

- Maintain accurate lease-renewal records and status updates

- Escalate lease questions, requested changes, and non-renewal notices to the appropriate team member

- Respond promptly and professionally to tenant and vendor emails

- Perform administrative work, data entry, document filing, and recordkeeping

- Make occasional outbound collection and follow-up calls during designated times of the month

- Track outstanding requests, paperwork, and tenant matters through completion

- Communicate regularly and work closely with the company’s owners

- Provide general executive-assistant and property management back-office support as needed

This is not a heavy-volume call-center position. Phone responsibilities are part of a broader executive-assistant and property management support role.

Required Qualifications:

- At least two years of real estate or property management experience

- Excellent written and verbal English communication skills

- Clear, easily understood spoken English, with a professional and neutral phone manner

- Strong listening skills and the ability to communicate confidently with tenants, vendors, and company owners

- Experience using real estate management software and CRM systems

- Familiarity with Yardi, On-Site, ManageGo, AppFolio, or similar platforms

- Experience working with maintenance portals, payment portals, and lease-renewal software

- Professional and comfortable handling tenant concerns by phone and email

- Comfortable answering billing questions and making professional collection calls

- Strong organizational, follow-up, and time-management skills

- Detail-oriented and able to maintain accurate records across multiple systems

- Able to prioritize responsibilities, manage multiple cases, and work independently

- Reliable internet connection and a quiet, professional workspace

Preferred Qualifications:

- Experience supporting properties in New York or working within the New York real estate market

- Direct AppFolio experience is strongly preferred and will receive additional consideration

- Experience with tenant relations, lease renewals, maintenance coordination, billing, and collections

- Previous experience working directly with business owners or senior leadership

Work Setup:

- Full-time, permanent remote position

- Philippines-based candidates only

- Must be available during U.S. business hours

- Moderate phone responsibilities combined with administrative and property management work

Compensation and Benefits:

- ₱40,000 per month

- Annual compensation reviews with the potential for pay increases based on performance, client satisfaction, and company growth

- Work from home

- Paid training

- Stable, long-term employment

- Opportunities for professional growth

Who We’re Looking For:

We’re looking for someone reliable, proactive, organized, and experienced in property management. Because this person will work closely with the owners, strong communication, sound judgment, professionalism, and consistent follow-through are essential.

The ideal candidate is a confident communicator who understands real estate operations, takes ownership of responsibilities, and is committed to delivering excellent service to tenants while keeping the company’s back-office operations running smoothly.