RCM Training Specialist

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon , we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon , we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview: The Training Specialist is responsible for designing, planning, and delivering training programs that support the development and success of clients and partners. The Training Specialist will coordinate training documentation and other tools and will create multi-faceted training experiences  to refine content and improve learning initiatives that drive industry expertise and operational success.

Duties and Responsibilities:  

- Develop and implement robust training programs for clients and partners using a variety of training delivery methods

- Create effective training materials, including user guides, job aids, visual aids, etc.

- Oversee the timely updates of materials, including but not limited to reference guides and online resources

- Deliver training (both synchronous and asynchronous) for Revenue Cycle Management applications, including end-to-end training and new release training, as needed to clients.

- Facilitate both small and large customer and partner training sessions, utilizing appropriate training methodology

- Provide feedback to management regarding customer and partner learning progress

- Leverage metrics and data from assessments, surveys, and 1:1 sessions to identify, communicate, and implement improvements to training programs

- Record and edit training sessions, e-learnings, product releases and company meetings. Upload content into the LMS for training use

- Work both independently and collaboratively to design and deliver engaging solutions to the sales team   

- Other projects and duties as assigned

- Maintain compliance with Inovalon ’s policies, procedures and mission statement

- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon ’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Job Requirements:  

- Minimum of 3 years’ learning and development expertise, with direct experience creating and delivering educational curriculum and content

- Utilizes experience and independent judgment to plan and accomplish goals

- Ability to efficiently create/adapt training materials to reflect policy and procedure changes

- Advanced user of Microsoft Office suite (PowerPoint, SharePoint, MS Word, MS Excel, MS Outlook, Visio.)

- Intermediate skill level with authoring tools such as; Adobe Creative Cloud, Articulate Storyline and Camtasia Studio

- Skilled user of CRM applications such as Salesforce

- Excellent verbal and written customer service skillset, including the capacity to effectively assess problems and communicate solutions

- Strong organizational skills with close attention to detail and the ability to prioritize

- Ability to work independently, assisting others as needed

- Proficient knowledge of Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271) is a plus

- Proficient knowledge of HIPPA transaction code set is a plus

- Experience with using and supporting Software as a Service (SaaS) is a plus

Education:  
- Bachelor’s degree or eq