Quality Assurance Engineer

The Quality Assurance Engineer will partner closely with IT, Operations, Configuration, EDI, Reporting, Business Analysts, and other cross-functional stakeholders to ensure system changes are thoroughly tested prior to deployment. This position plays a critical role in validating system functionality, configuration changes, integrations, data flows, operational workflows, and enhancements that support HN1's managed care operations and transformation initiatives.
Key Responsibilities
Testing Environment Management

- Design, build, and maintain non-production testing environments that accurately replicate end-to-end managed care workflows and system interactions.

- Develop and maintain test data libraries representing a broad range of managed care scenarios, including provider, member, eligibility, authorization, referral, claims, pricing, payment, reporting, and data exchange workflows.

- Establish processes for refreshing, validating, and governing test data while maintaining regulatory and privacy compliance.

- Coordinate environment readiness and testing schedules across multiple projects and releases.

- Monitor testing environments to ensure availability, stability, and data integrity.

Test Planning and Execution

- Develop comprehensive test strategies, test plans, test scripts, and test cases for system enhancements, APIs, interfaces, system integrations, regulatory workflows, and production fixes.

- Execute functional, regression, integration, user acceptance, and end-to-end testing.

- Validate system logic, master data, configuration, benefit rules, provider data, authorization and referral workflows, claims adjudication, payment processes, reporting outputs, and downstream integrations.

- Verify system behavior against documented business requirements and operational specifications.

- Develop and execute test cases for APIs, interfaces, and system integrations to validate data exchange, system connectivity, and end-to-end processing accuracy.

- Apply risk-based testing methodologies to prioritize testing activities based on business impact, operational risk, and regulatory requirements.

- Validate compliance-related functionality associated with HIPAA, CMS requirements, interoperability mandates, delegated services, and other regulatory requirements as applicable.

Defect Management

- Identify, document, prioritize, and track defects through resolution.

- Collaborate with developers, analysts, and operational stakeholders to investigate root causes and validate fixes.

- Retest defects and verify successful remediation prior to production deployment.

Collaboration and Process Improvement

- Serve as a primary liaison between IT and operational teams during testing activities, ensuring business processes are accurately reflected in test scenarios.

- Partner with business stakeholders to understand operational workflows and translate requirements into testing scenarios.

- Recommend improvements to QA methodologies, testing tools, test automation opportunities, and release management processes.

- Design, develop, and maintain automated test scripts to improve testing efficiency, repeatability, and coverage across key business and technical workflows.

- Support production issue investigations and post-implementation validation activities.

Reporting and Documentation

- Provide regular testing status updates, risk assessments, and defect summaries to project teams and leadership.

- Maintain testing standards, procedures, and documentation repositories.

- Develop QA metrics and dashboards to measure testing effectiveness and release quality.

Required Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Healthcare Administration, Business, or a related field, or equivalent work experience.

Experience

- 3+ years of software quality assurance or software testing experience.

- Experience supporting healthcare technology platforms, manag