PSP Support Agent – Junior

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.
Key Responsibilities:

-
Process customer and payment system requests via the Jira helpdesk and email.

-
Monitor and maintain the stability of payment systems.

- Work directly with payment systems.

-
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.

-
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).

-
Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

-
Higher or incomplete higher education (preferably with a technical background).

-
English proficiency at B2 level or higher.

-
Russian proficiency at C1 level or higher.

-
Experience working with payment systems is preferred.

-
Hands-on experience providing support via a helpdesk system is desirable.

-
Background in technical support (1st or 2nd line) will be an advantage.

-
Basic knowledge of web architecture will be a plus.

Our Benefits:

-
Full-time remote work opportunities and flexible working hours

- Private insurance

- Additional 1 Day Off per calendar year

- Sports program compensation

- Comprehensive Mental Health Programme

-
Free online English lessons with a native speaker

- Generous referral program

-
Training, internal workshops, and participation in international professional conferences and corporate events

Originally posted on Himalayas