Project Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

At Cisive , our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values

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Integrity First: We uphold the highest ethical standards in everything we do.

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Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.

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Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.

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Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.

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Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

Job Summary

The Client Onboarding Project Specialist will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions. You’ll collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.
Duties and Responsibilities

- Serve as primary point of contact for assigned new client onboardings.

- Plan, coordinate, and execute onboarding plans.

- Create a collaborative partnership with internal teams.

- Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.

- Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.

- Provide clear communications and ensure all onboarding documentation is current and accurate.

- Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Minimum Qualifications

- Strong organizational skills with the ability to manage multiple onboardings simultaneously.

- Client-focused mindset with strong interpersonal and problem-solving abilities.

- Knowledge of background screening or similar industries (preferred)

- Strong focus on client satisfaction, providing timely support and creating effective solutions.

- Consistently deliver amazing client experiences.

Working conditions

This job operates in a professional office environment or remotely. This role routinely uses general office equipment.
Physical requirements

- Ability to communicate clearly and exchange accurate information constantly.

- Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.

Direct reports
None, or job titles of direct reports.

Originally posted on Himalayas