Project Coordinator

Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world’s most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.

Join us for the ride!

About the Role:

This Project Coordinator position supports Project Managers and/or Program Managers in the Client Services department, specifically in Settlement or Notice Administration. In supporting overall project execution, the Project Coordinator will partner with several internal operational groups including: Contact Center, Claims Processing, Data Services, Disbursements, Print & Mail Services, and Website and Software Development.

Day to Day:

- Continually track and deliver on-time, required project deliverables, ensuring Simpluris quality standards are met.

- Appropriately identify risks and immediately escalate to the Project/Program Manager along with proposed solutions, if necessary.

- Foster good working relationships with operational groups to ensure clear lines of communication as it relates to project execution and project deliverables.

- Research client and claimant inquiries and communicate findings to clients, claimants, and/or other operational groups.

- Identify and communicate any process issues with Project Manager, others in the project team, and operational groups, as appropriate.

- Provide detailed project reporting, and perform analysis and quality control of all client reports.

- Draft project-related documents, including but not limited to: timelines, website content, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures for various operational groups.

- Other duties as assigned.

What you bring to the table:

- (Preferred) 1+ year of Settlement Administration industry experience or relevant legal services or legal industry experience with direct client/customer contact in a professional environment

- Excellent verbal and written communication with critical thinking skills and the ability to quickly and efficiently gather and process information

- Experience with MS Office Suite, specifically Word, Excel, and Outlook

#LI-REMOTE

As part of Point Wild, you will:

Solve real customer problems. Point Wild’s point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.

See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.

Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.

Most importantly, you’ll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.

Important privacy information for United States based job applicants can be found here https://drive.google.com/file/d/1WVjqmmLXKkH54XMrgksxVSqzgNl-RAcZ/view?usp=sharing.