Program Manager

Program Manager

AcuityMD is the AI platform for MedTech trusted by over 500 MedTech companies – including 16 of the top 20. Commercial leaders use AcuityMD to identify target markets, surface top opportunities, and grow their business. By combining real-world healthcare data with AI-powered insights, AcuityMD enables companies from pre-commercial to enterprise to understand where and how to sell faster to accelerate the adoption of medical technology. AcuityMD ranked No. 316 on the 2026 Inc. 5000 list of the fastest-growing private companies in America and was named toForbes’ 2025 “Next Billion-Dollar Startups” list – an elite group of 25 venture-backed U.S. companies identified as most likely to reach a $1 billion valuation.‍ AcuityMD is backed by Stepstone Group, Benchmark, Redpoint Ventures, ICONIQ, and Atreides Management.

In this role, you will be responsible for ensuring our largest, most strategic accounts have a world-class experience on the AcuityMD platform. These customers represent the most complex organizations, technology portfolios, and technical requirements. They also represent the greatest opportunity for our company to have a positive impact on their businesses and on the world, as they bring diverse and impactful medical technology to the patients in need.

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to more and more of their business units. You will partner closely with sales executives, solutions engineers, customer success managers in the Enterprise and Strategic segments to ensure a cohesive experience for these critical customers.
Team Mission

The Professional Services team is part of a tightly integrated commercial organization that is responsible for the end-to-end customer experience from initial sale and implementation through ongoing application support, success, and expansion.

We provide a frictionless project experience, which is an essential part of ensuring AcuityMD customers are thoroughly supported throughout their journey with us. We strive to turn our customers into true partners and “raving fans.” We focus on making our customers successful, and they will ensure that we are successful.
Responsibilities

- Oversee Strategic customers throughout their implementation journeys

- Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success

- Partner with customers to understand their existing technology stack and AI roadmap; develop and own a joint transformation plan that ensures they can successfully adopt, scale, and govern AI-powered workflows within the AcuityMD platform.

- Project manage the implementation programs for our largest customers
- Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality

- Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects

- Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team

- Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed

- Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.

- Partner with AEs and CSMs to ensure our customers’ long-term success

- Ensure the effective integration of key data between the AcuityMD platform and key customer systems

- Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response

- Be a key player in establishing the Professional Services b