Professional Services Engineer III - Remote

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. Logically closes that gap. We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. Logically . Cyber-First. Future-Ready. Why Work for Us - A culture built on doing the right thing - Work at the forefront of cybersecurity and emerging technologies - Collaborative, growth-oriented environment - Competitive compensation and benefits - Opportunities for professional development and advancement - Make a real impact by helping organizations reduce risk and build resilience Job Summary: The Professional Services Engineer III will proactively plan, scope, oversee, coordinate, track, and execute assigned project tasks. Acting as a liaison between sales, project management, and service delivery, this role involves working directly with customers to understand their needs, devise solutions, and help them achieve their goals using Logically ’ s product portfolio. Additionally, this role will provide valuable feedback to internal engineering teams based on field experience gathered through customer engagements and implementations. The Professional Services Engineer III will participate in pre-sales product demonstrations, assist in project scoping, and contribute to proposal development. This position will also serve as an escalation point within the Professional Services team and will play a critical role in estimating and gathering requirements for, and completing of, ongoing projects. Job Duties & Responsibilities: - Serve as an escalation point for the Professional and Service Delivery Teams - Provide best in class customer service to Logically ’s customer base - Adhere to Logically Core values while following best practices and operational procedures - Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately - Support internal departments on quoting and scoping of SoWs - Lead technical conversations with customers, partners, and internal teams to clarify and assess all aspects of an engagement - Play a lead role in scoping customer meetings and developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements - Perform project risk analysis based on technical elements and implement mitigations plans - Develop and improve project related documents with any required technical architecture diagrams - Perform deployment, configuration, testing and troubleshooting of Logically solutions in the customer environment - Complete installation and configuration of Logically solutions in the customer environment - Provide technical training sessions and demos remotely and/or on-site depending on customer engagement - Deliver documentation for implementation, guides, maintenance, etc relevant to the customer requirements - Work closely with Sales, Project, and Service Delivery t