Production Specialist
About Remote Legal
At Remote Legal , our 40-year legacy is built on the expertise of seasoned attorneys and dedicated court reporters who are passionate about transforming the legal process. We're not a flash-in-the-pan tech startup. Instead, we blend time-honored legal experience with innovative technology to redefine how depositions are conducted. Our team spans legal professionals, product owners, engineers, client-success leads, and security specialists, all collaborating seamlessly to ensure every deposition is a success. Join us, and become part of a community where rich experience meets forward-thinking innovation, and where your talents help make the legal journey better for everyone.
Production Specialist - Job Summary
The Production Specialist ensures that all transcripts and work products are complete, accurate, and delivered to clients on time. Responsibilities include performing a final check of each transcript and converting it into the client’s requested file format(s). Reporting to the Production Manager, the Production Specialist partners closely with the Production Manager, Order Review Specialist, and Assignment Specialists to manage workflow and the work product pipeline, ensuring all orders are prepared and delivered within their designated timelines.
Duties/Responsibilities
- Prepare and deliver the final transcript package within expected timelines, ensuring completeness, accuracy, and compliance with client-specific instructions.
- Produce and deliver additional client-requested outputs (e.g., alternate file formats and add-ons such as PDF, Word, text, condensed versions, indexes, exhibits/attachments, and certification pages) in accordance with established procedures.
- Perform standard quality control checks prior to delivery following checklist protocols.
- Follow established departmental protocols, standard operating procedures (SOPs), and checklists to ensure consistent, compliant, and high-quality deliverables.
- Ensure deliverables and processes comply with applicable jurisdiction-specific rules.
- Respond to emails and phone calls from clients and other external users through Remote Legal 's CRM, providing exceptional customer service for every client.
- Escalate issues promptly to the Production Manager or designated lead when required information is missing; instructions conflict, deadlines are at risk, or system errors occur.
- Communicate and collaborate with other internal teams to coordinate delivery on special requests, such as rush orders.
- Maintain strict confidentiality of all company, client, and business information accessed or handled in the course of employment.
- Perform other duties as assigned.
Performance Expectations
Performance in this role will be evaluated based on consistency, accuracy, timeliness, adherence to departmental procedures, and effective communication when issues or workflow risks arise. Specific targets may be established and updated separately as department standards and operational needs evolve.
Key Success Measures
- Consistently prepares and delivers complete transcript packages within expected timelines, including rush timelines when applicable.
- Maintains a high level of accuracy and completeness in final deliverables, with minimal post-delivery corrections or revisions required.
- Follows client-specific instructions, required formats, naming conventions, add-ons, and departmental checklist requirements before delivery.
- Uses established SOPs and quality control processes to support consistent, compliant, and reliable work product.
- Escalates missing information, conflicting instructions, deadline risks, or system issues in a timely and appropriate manner.
- Communicates effectively with internal teams to support workflow reliability and timely resolution of special requests.
Required Skills/Abilities
- File management and organization.
- Strong attention to detail and active listening.
- Professional, client-focused de