Product Owner, Salesforce Administrator

Overview Being on medication is tough enough. We want to make getting it the easy part . Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands. We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. The Product Owner, Salesforce Administrator supports our Product organization in enhancing and maintaining our Salesforce platform – specifically Service Cloud, Experience Cloud, Data Cloud, Einstein, Next Best Action, and Service Cloud Voice. This role will be instrumental in delivering innovative solutions that power our Patient Support Hub services. You will work cross-functionally with product managers, developers, business analysts, and operations teams to optimize the CRM ecosystem that enables efficient and compassionate patient services. Responsibilities - Service Cloud Support and Platform Administration: Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration. Manage users, roles, profiles, permission sets, and other core administrative functions. Perform routine maintenance and upgrades across Salesforce environments. - Project and Feature Deployment: Participate in Agile/Scrum sprints. Translate product requirements into configuration, testing, and release management plans. - Experience Cloud Management: Administer and optimize patient-facing Experience Cloud sites to ensure seamless engagement and compliance. - Einstein and Next Best Action: Collaborate with stakeholders to implement Einstein Analytics and Next Best Action frameworks, including configuration of insights and rule-based recommendations. - Data Cloud and Data Management: Support integration and data flow between Salesforce Data Cloud and other internal systems. Monitor data integrity, deduplication, and security. - Training and Documentation: Develop and deliver training sessions for users. Maintain process documentation and system knowledge base. - Compliance and Security: Ensure solutions meet regulatory standards such as HIPAA and follow organizational security policies. Qualifications Experience: - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (equivalent work experience will be considered in lieu of formal education) - Preferred candidates will hold one or more of the following certifications: - Salesforce Certified Administrator (required) - Salesforce Certified Advanced Administrator - Salesforce Certified Business Analyst (peferred) - Salesforce Service Cloud Consultant - Salesforce Experience Cloud Consultant - Salesforce Data Cloud Consultant - Salesforce AI Associate or Einstein Certifications - Salesforce Platform App Builder (a plus) - 3-5 years of Salesforce administrator experience, preferably within Service Cloud and/or Experience Cloud environments - Experience supporting healthcare, life sciences, or patient support services - Demonstrated success working with cross-functional teams in a product-driven organization - Hands-on involvement in integrating Service Cloud Voice, Next Best Action, or Data Cloud Skills: - Configuration: strong skills in creating flows, validation rules, reports, dashboards, and automation tools - Communication: effective verbal and written communication skills across technical and non-technical stakeholders - Problem-Solving: proven ability to diagnose issues and implemen