Product Manager, Learning Platforms & Impact

Product Manager, Learning Platforms & Impact
GENERATION CITIZEN
Location: Remote
ABOUT US

Generation Citizen offers tools for the rising generation to build civic skills and make America the inclusive, multi-racial democracy that we need. We are transforming how civics is taught by providing equity-rooted, real-world civic education that helps students understand how governments function and how they can make a difference in the system. Through hands-on civic education, legislative advocacy, coalition-building, and youth leadership development, we teach young people to have a voice and become active citizens in their communities.
JOB DESCRIPTION

We are seeking a mission-driven Product Manager to lead the build and evolution of our learning technology ecosystem. You will serve as the strategic bridge between our civic education mission and the platform infrastructure that supports thousands of educators, ensuring our digital tools actively enhance teachers’ ability to facilitate student engagement and strengthen student outcomes and teacher skills.

As an effective relationship builder, you will ensure our products support an exceptional learner experience and robust content strategy. You will collaborate cross-functionally with instructional content designers and other national/regional teams to deploy high-quality training and impactful learning management solutions.

This position reports directly to the Chief Strategy Officer and partners closely with the Chief Operating Officer. While positions are currently remote or hybrid, all staff members are expected to travel overnight at least once per year for staff retreats and other team gatherings.
KEY RESPONSIBILITIES
Platform & Product Ownership

- Own the comprehensive Docebo architecture, shaping the digital experience of teacher learning to maximize user experience and engagement, and maintaining overall UX standards to resolve technical and programmatic inconsistencies.

- Develop and own all internal workflows to support the internalization of product experiences and connectivity to additional systems (ex., Tableau, Google, Salesforce)

- Manage the learning product feature roadmap, shifting the organization from a reactive approach to using our strategic plan as a guide and drawing on user feedback and insights.

- Lead and maintain system integrations to ensure workflows do not break at scale.

- Conduct ongoing audits of platform processes to identify operational bottlenecks, and actively recommend and implement system optimizations that reduce administrative burden and improve our 'cost to serve' metrics while optimizing the learning journey.

Data & Evaluation Integration

- Translate teacher engagement and course completion data into actionable insights for district partners and internal program teams to demonstrate impact.

- Align curriculum and e-learning course data directly with broader organization-wide impact measures.

- Build shared dashboards and reporting from Docebo into insights for the Program & Impact team.

- Develop and deliver internal training initiatives to increase organizational 'data literacy,' empowering non-technical staff to independently access and interpret LMS data to inform their own work.

Cross-Team Governance & Communication

- Co-design learning pathways alongside the Director of Instructional Design to ensure asynchronous learning modules respect teachers' limited prep time while delivering high-impact civic pedagogy.

- Establish and maintain comprehensive documentation and Standard Operating Procedures (SOPs) for all LMS workflows, ensuring that platform processes are transparent, replicable, and resilient to staff turnover.

- Run strategic learning systems meetings, set standard operating platform policies, and resolve technical tradeoffs.

- Proactively identify and address potential cross-functional friction points; lead the communication infrastructure for complex projects, ensuring all stakeholders are aligne