Product Manager

How You’ll Support Our Mission

We are looking for an experienced Product Manager to take the reins of the products EMS agencies and fire departments rely on every day: from the moment a 911 call comes in, through patient care and transport, to the reporting that follows. As a Product Manager behind these product lines, you will combine technology and design to solve real customer problems in a way that meets the needs of the business. This is achieved by engaging with stakeholders, applying product discovery techniques, and evaluating success through leading and lagging indicators.

Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety outcomes through the power of data. This role carries that work across more teams than a traditional structure allows. You will hold product-owner-level rigor for backlog priorities, user stories, and delivery detail across multiple team/domains, using AI tooling to absorb the administrative volume: first-draft story writing, request triage, dependency mapping, and status reporting.

This is not a traditional Product Manager role scoped to strategy alone, and it is not a single-team Product Owner role. It sits between the two: strategic enough to make trade-off calls across a portfolio and detailed enough to remain accountable for the backlog quality each team depends on. The ideal candidate has strong product acumen and experience using AI for efficiency gains, as well as the soft skills to coordinate with all functional areas of the organization toward successful product launches.
What You’ll Be Doing - the Day to Day

You manage the planning and execution throughout the product lifecycle: market analysis, requirements gathering, ideation, decision making, software development, and go-to-market readiness with cross-functional teams. You know how to manage by influence, listening to your partners and guiding toward a common goal. You consistently assess the value behind any action. You enjoy getting firsthand feedback from agencies and knowing how your work reaches the crews who use it on every call.
You can expect to:
- Define product vision, strategy, and roadmap for the Fire and EMS domains you own.

- Own, prioritize, and maintain the product backlog for each assigned team or domain, ensuring every backlog reflects current business value and portfolio priorities.

- Communicate the product vision by highlighting proposed features and their business value.

- Use rapid prototyping tools such as Magic Patterns to turn concepts into functional prototypes, putting working examples in front of stakeholders and customers to test desirability and usability before engineering commits build time.

- Use AI tools to draft user stories and acceptance criteria from source material such as customer requests, support tickets, and stakeholder notes, then review and refine each draft before it reaches a team.

- Maintain a single, consistent definition of priority across all owned backlogs so teams are not working against conflicting signals.

- Engage with a variety of stakeholders (Sales, Support, Customer Success, Onboarding,Executives) in an ongoing dialogue to understand and manage competing priorities and trade-offs.

- Gather and refine product requirements from a variety of input streams, from direct customer input through support channels, to steering committees and time spent with agencies and departments in the field.

- Prioritize initiatives based on a multitude of variables: prehospital and fire reporting requirements such as the National Emergency Response Information System(NERIS), National EMS Information System (NEMSIS), state and local compliance, customer needs, sales drivers, technology changes, and more.

- Use AI tools to triage incoming requests, bugs, and enhancement ideas across domains, and route or reprioritize based on business value and dependency.

- Own the intake and triage o