Principal Product Manager

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The Principal Product Manager manages products for customer use and provides strategic guidance to functional team(s). Role Overview

You will identify, shape, and develop high-value AI opportunities across CenterWell's Home Health, Primary Care, and Pharmacy segments. You will deliver the intelligence layer that connects a patient's risk factors, care history, engagement data, and clinical context across products and experiences. Using data, AI, and human-centered design, you will identify opportunities to surface the right insights at the right moment, allowing more personalized, coordinated, and proactive care. This role partners across business and technology teams to translate enterprise needs into scalable product capabilities. This is an individual contributor role with enterprise-level influence.
Responsibilities:

- Define the roadmap for Clinical Intelligence, creating a unified view of an individual's risks, care history, engagement, and clinical context across the enterprise.

- Partner with clinical, business, data, and technology partners to identify high-value opportunities where connected patient intelligence can improve decisions, experiences, and outcomes.

- Define and prioritize product capabilities that allow insights generated in one workflow or application to inform experiences across other channels and lines of business.

- Establish success metrics and measure the impact of intelligence capabilities on care coordination, personalization, operational efficiency, and patient outcomes.

- Improve understanding across teams to ensure data, AI, and workflow capabilities are scalable, interoperable, and reusable across the enterprise.

- Collaborate with product, engineering, AI/ML, compliance, and operations teams to translate opportunities into scalable solutions.

- Support test-and-learn projects to validate AI concepts and refine product solutions based on performance data and feedback.

- Ensure all solutions align with human-centered design principles and improve experiences for associates, patients, providers, and members.

- Stay current on latest trends in AI, automation, and healthcare improvement to inform opportunity development.

Use your skills to make an impact

Required Qualifications:

- Bachelor's degree in Business, Healthcare, Engineering, Information Technology, or a related field.

- 5+ years of experience in product management or related roles.

- Experience with AI/ML products and latest generative AI applications within healthcare.

- Experience working in environments with product, engineering, operations, and partners.

- Experience using data to define metrics, measure value, and guide decisions.

- Experience with process mapping and workflow analysis, including identifying inefficiencies and improvement opportunities.

- Can work Eastern Standard Time hours.

Preferred Qualifications:

- Experience with AI products in healthcare environments, including clinical workflows, pharmacy operations, or care delivery models.

- Experience with AI-driven capabilities related to patient data, insights and decision support.

- Experience with data products and platforms.

- Experience defining and tracking KPIs, leading indicators, and value realization metrics.

- Familiarity with design and collaboration tools (e.g., Figma, Miro, or Visio).

- Experience working in Agile or test-and-learn environments.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet servic