Principal Interface Engineer

POSITION FOCUS

The Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers.

- Consistently provide Best in Class customer service utilizing HDI standards.

- Adhere to best practices as established within Deliver Health.

- Meet and contribute to customer satisfaction goals

- Customer-in focus

- Collaborate with Internal and external resources

- Provide customer Ad hoc training to internal and external customers

- The position requires a customer-focused, self-motivated, and detailed-oriented individual

- Ability to multi-task in a fast-paced environment

- Act as an interface escalation resource for support, implementations and other interface team members

- Self-driven learner, open to continuous learning approach

- Problem solving/creative thinking mindset

- Solution driven thinking

- Develop internal and external technical documents

- Responsible with team knowledge transfer

- Builds upon problem resolution management

- Builds, Implements, and supports software customer workflow components

PRINCIPAL DUTIES

- Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers.

- When required, build custom interfaces and custom filters

- Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system

- Maintains knowledge of current software versions and known issues

- Responsible for monitoring ticketing system and processing customer/internal user submitted emails to that system

- Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments.

- Responsible for completing all required learning events and training.

- Provides training for partners and end-customers as needed

- Perform other duties or projects as assigned

KNOWLEDGE, SKILLS AND QUALIFICATIONS

Minimum 5+ years’ experience in a technical environment, working in the healthcare industry, customer support role.

Must be proficient in back-end process and workflow for specific platform

Required Skills:

- Effective and professional communications skills

- Strong critical thinking and problem-solving skills

- Dependable and punctual

- Positive attitude

- Work well under pressure

- Good interpersonal skills and exceptional customer service skills

- Detail oriented, understands and works well with varying standards and processes

Must be an expert with and have strong problems solving skills with the following:

- Windows 11 or higher

- Platform-specific knowledge

- Workflow

- Configuration

- Templates

- Reports

- MS Office

- Online Collaboration tools

- Deliver Health ticketing system

- Networking and network topology as implemented within a business or medical environment

- Database Knowledge (SQL/Oracle/Access)

- Middleware/Interfacing systems (EMR Interfaces)

Must be proficient in one or more programming languages as required by platform:

- XML

- SQL Scripting

- RTF

- HTML

- HL7

EDUCATION

- Associates College/University degree in Computer Science or a minimum of 5 years’ relevant work experience

- Relevant Certifications considered an asset

Originally posted on Himalayas