Platform Support & Operations Team Lead
Kevel is transforming the retail media space with its cutting-edge, AI-driven ad tech infrastructure APIs that power the Retail Media Cloud™. This groundbreaking solution combines the power of AI insights with API-based technology, allowing multi-brand retailers to build dynamic, customizable ad platforms while maintaining full control of their first-party data. With Kevel , retailers can deliver personalized shopper experiences, optimize ad targeting, and unlock predictive insights to stay ahead in an ever-evolving market.
JOB OVERVIEW : We are building a new Platform Support Team to serve as the dedicated first line of engineering support for our internal platform and we're looking for a leader to build it from the ground up. This team acts as the primary point of contact for internal engineering squads after customer-facing Technical Support, serving as the engineering escalation point for customer-facing support teams and as first responder for platform alerts.
As the Platform Support & Operations Team Lead, you will define, build, and lead this new function. You'll hire and develop a team of support and operations engineers, establish the processes and standards that make the team effective. Your leadership will help reduce toil across our 70-person engineering organization, enabling smaller, AI-augmented squads to focus on high-impact product and platform work. This is a player-coach role: in the near term you'll be hands-on alongside your team — doing triage, responding to incidents, and building runbooks yourself — while simultaneously establishing the processes and standards that make the function sustainable.
This is a high-visibility leadership role with real ownership: you'll directly improve platform stability and engineer productivity through hands-on operational work. In the near term, the team provides centralized support and operations. Over time, under your leadership, it will become the primary first-tier on-call engineering function for the platform (with domain squads retaining higher-tier on-call for complex issues).
LOCATION: REMOTE - HUNGARY. This position is 100% remote. Applicants located anywhere within Hungary are encouraged to apply. Applicants must be legally eligible to work within Hungary.
PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.
The pay range for this position is between HUF 24,500,000 and HUF 25,680,000. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.
All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. We also have a transparent ‘Total Rewards Philosophy’ we’d be happy to share with you which describes our overall approach to compensation and benefits in full detail! Our recruitment team can share more about this with you in an initial phone interview and will be happy to answer any questions you have related to compensation at Kevel !
WHAT YOU'LL ACCOMPLISH:
Team Building & Leadership
- Hire, onboard, and develop an initial team of two Platform Support & Operations Engineers, defining role expectations and career growth paths.
- Define the team's operating model, priorities, and ways of working, and evolve them as the function matures.
- Coach and mentor team members on troubleshooting, incident response, and communication skills; conduct regular 1:1s and performance conversations.
- Foster a culture of operational excellence, psychological safety, and sustainable pace — in