Payments Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:
- Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
- Update the CRM and Platform systems with relevant information
- Communicate with the Back Office Manager if any issues arise
- Help to perform a timely investigation of any client requests/complaints
- Assist Onboarding/Support teams in replying to client queries
- Work with the Compliance and Risk teams on specific client cases when necessary
- Conciliate with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per management’s request

Candidate Profile:

- Around 1 year of experience in payments, transactions, or a similar financial operations role
- Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
- Previous experience communicating with clients is a plus
- A team player with excellent communication skills

- Excellent written and spoken English
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8

Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work

Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)