Payer Enrollment Supervisor

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra is seeking a detail-oriented and strategic Payer Enrollment Supervisor who thrives in a fast-paced, compliance-driven environment and takes ownership of payer enrollment operations, provider participation, and enrollment program integrity. This role will lead and oversee payer enrollment activities with a strong focus on accuracy, timeliness, payer requirements, and maintaining continuous provider participation across contracted networks.

The Payer Enrollment Supervisor will be responsible for overseeing the full payer enrollment lifecycle, including initial enrollments, revalidations, re-credentialing-related enrollment activities, demographic updates, roster submissions, and payer maintenance. This individual will drive scalable processes, ensure enrollment readiness, and proactively identify and resolve issues that could impact provider participation or revenue cycle operations.

Balancing operational execution with program development, this role will supervise and support payer enrollment staff, serve as a subject matter expert on commercial payer enrollment requirements, and act as a key liaison between Enrollment, Credentialing, Contracting, Revenue Cycle, Billing, Provider Operations, and payer representatives to ensure providers are enrolled, active, and revenue-ready.

Responsibilities:

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Oversee the end-to-end payer enrollment and maintenance lifecycle for individual and group providers, including initial enrollments, revalidations, re-credentialing-related enrollment activities, demographic updates, roster submissions, and other payer requirements, ensuring accuracy, timeliness, and compliance.

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Supervise, coach, and support payer enrollment staff through workload oversight, training, performance management, and quality review to ensure consistent and high-quality execution.

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Serve as a subject matter expert on commercial payer enrollment requirements and participation standards, providing guidance on complex enrollment matters and serving as an escalation point for payer, provider, and enrollment issues.

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Oversee ongoing CAQH profile maintenance, including provider demographics, practice information, credentials, attestations, re-attestations, and supporting documentation; establish controls to monitor expirations and outstanding updates.

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Monitor enrollment applications, payer statuses, rosters, and effective dates to proactively identify delays, discrepancies, and risks to provider participation or billing readiness, ensuring providers remain active with contracted payers.

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Communicate directly with commercial payers to clarify requirements, resolve enrollment issues and discrepancies, address delays, and escalate complex matters as needed.

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Collaborate cross-functionally with Credentialing, Contracting, Compliance, Legal, Provider Operations, Revenue Cycle, Billing, and other teams to ensure alignment across provider data, contracts, credentialing, enrollment, and billing readiness.

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Maintain accurate and complete enrollment records and documentation across enrollment and provider data systems, ensuring data integrity and readiness for internal audits and