Patient Success Specialist

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach that includes one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist based in British Columbia to join our team.

This is a 100% remote position , with regular working hours of 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday . Candidates must reside in British Columbia and be available to consistently work these hours.
Responsibilities will include:

-
Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs.

-
Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.

-
Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.

-
Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey.

-
Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with videoconferencing connectivity issues, and etc.

-
Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations and/or rescheduling, and etc.

-
Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.

- Other ad hoc tasks as required.

You are a person who:

-
Demonstrates a high level of empathy and compassion towards those around you.

-
Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.

-
Excellent organizational skills, effectively managing tasks, and priorities.

-
Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.

-
Develops and maintains collaborative working relationships, promoting teamwork and cooperation.

-
Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.

Qualifications include:

-
Must reside in British Columbia and be available to work 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday .

-
Strong computer proficiency and an ability to quickly learn new programs and technology.

-
Prior experience in healthcare, patient support, customer success, or a similar role would be an asset but is not required.

What we offer:

- 100% remote working environment.

-
Competitive salary, including benefits and starting 3 weeks vacation.

Salary: 55K - 65K CAD a year
Originally posted on Himalayas