Patient Coordination, Insurance Verification & PA, Ledger & EOB Support

Patient Coordination, Insurance Verification & PA, Ledger & EOB Support
Part-Time | Pain Management | 30 Hours/Week | $5/Hour
About the Role

We are looking for an experienced Virtual Medical Assistant to become an integral part of a growing U.S. healthcare practice specializing in musculoskeletal health, pain management, personal injury, and decompression therapy .

This is a highly patient-facing role designed for someone who can confidently manage a busy front desk remotely. You will be responsible for answering patient calls, scheduling appointments, coordinating intake requirements, assisting with insurance verification and prior authorizations, and helping ensure patients are prepared before they arrive for their appointments.

The practice typically manages approximately 100 patient visits per week at normal capacity , so we are looking for someone who is comfortable working in a fast-paced environment, handling multiple responsibilities, and taking ownership without needing constant supervision.

Many patients contact the practice while experiencing significant pain, including sciatica, radiculopathy, lower back pain, and other musculoskeletal conditions . Because of this, we need someone who communicates with genuine empathy, patience, compassion, and professionalism .
What You'll Be Doing
Patient Communication & Message Management

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Answer a high volume of inbound patient calls professionally and compassionately.

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Assist both new and established patients with appointment scheduling and rescheduling.

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Identify the purpose of the patient's call and help determine the appropriate next step.

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Help accommodate patients who may need to be seen quickly due to pain or urgent concerns.

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Respond to incoming patient messages from the practice's communication platforms.

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Triage messages and route clinical or administrative concerns to the appropriate team member.

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Answer general non-clinical patient questions.

Patient Intake & Appointment Preparation

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Send online patient intake forms and confirm they are completed before appointments.

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Identify the patient's primary complaint or condition during the intake process.

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Ensure the appropriate condition-specific or outcome assessment forms are sent before the patient is seen.

Insurance Verification & Prior Authorization

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Verify patient insurance eligibility and benefits.

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Review relevant insurance information before scheduled appointments.

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Assist patients with general questions regarding their insurance coverage.

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Process and follow up on prior authorization requests .

Patient Balances & Payment Support

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Review patient accounts before appointments to identify copays or outstanding balances.

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Communicate patient financial responsibility clearly and professionally.

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Collect patient balances and payments over the phone when appropriate.

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Help maintain accurate and current patient account information.

Ledger & EOB Support

You will also work closely with the physician on selected back-end administrative responsibilities.
This may include:

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Reviewing Explanation of Benefits (EOBs) .

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Assisting with patient ledger reconciliation and account balancing.

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Verifying that payments and balances are reflected correctly in patient accounts.

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Identifying discrepancies or accounts requiring additional review.

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Helping prepare account information for the physician to review.

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Keeping patient ledgers current so the practice knows the correct balance when a patient arrives.

This is not a full-cycle medical billing position. The physician will continue to manage areas such as claim creation, charge entry, claim submission, and other advanced billing functions. Your role will primarily involve helping organize, review, and maintain accurate patient account information while working closely with the physician.

Training will be provided for the practice's specific ledger workflow.
Lead Follow-Up & Patient Conv