Patient Care Intake Representative - Remote

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.
Responsibilities

- Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members

- Manage and assist with prescription processing as needed, when not taking patient inbound calls

- Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls

- Directing calls to the correct department, team, or individual based on the assessed patient needs

- Provides resolution to customer service issues to ensure member satisfaction as needed

- Maintain and keep reasonable production as determined by supervisor

- May assist in orienting and training new employees

- Responsible for completing all mandatory and regulatory training programs

- Perform other duties as assigned

Qualifications
Job Skill Requirements:

- Exceptional phone and listening skills.

- Exceptional written and verbal communication skills

- Excellent computer and keyboarding skills

- Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy

- Technical Proficiency: Understanding and utilizing relevant software, databases, and tools

- Teamwork and Collaboration: Collaborating effectively with other team members

- Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations

- Excellent organizational skills

Educational Requirements:

- Minimum: High School Diploma or GED

- Preferred: Pharmacy technician or related certification

Experience:

- Experience in a customer service-related field

- Preferred: 6-12 months’ experience as a pharmacy technician

Required (Mississippi Employees):
- Registered with the State of Mississippi as a Pharmacy Technician

Originally posted on Himalayas