Outsourcing Advisory Management Consulting

Roles & responsibilities

- Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables

- Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
- Sourcing strategy

- Business case support and evaluation activities

- RFP preparation and sourcing process management

- Service Provider capability assessments & selection

- Contracting and negotiation support

- Shared services health check

- Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution

- Process Improvement and transformation

- Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view ontrends, pricing models, performance, practices and approaches

- Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge

- Actively participate in practice development activities through:
- Support for market insight research, surveys and reports

- Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities

- Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines

Qualifications
Educational qualifications
- Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred

Work experience

- Relevant years of work experience required: 4 to 9 years

- Consulting firms including Big 4 in advisory roles

- Experience in pre-sales / transition / operations roles

- Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles

Mandatory skills

- Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes

- Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements

- RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management

Preferred skills
- Experience in following areas would be a plus:
- Information Technology Outsourcing (ITO) & Digital

- Robotics and automation

- Financial modelling and business case development

Key behavioral attributes/requirements

- Highly articulate with excellent written and verbal communication and presentation skills.

- Drive and commitment to deliver high quality service to the company's network.

- Positive work ethic to deliver results within tight deadlines and in demanding situations.

- Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.

Originally posted on Himalayas