Oracle Fusion Service Functional Consultant
Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on set-up of service requests, work orders, queues and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
This role requires you to be in Egypt. If that means relocating or flying in, it is worth checking fares before you commit to a start date.
Compare flights and hotels →Get remote jobs like this by email
10 hand-picked jobs, one email a day. No spam, unsubscribe anytime.
Similar for you
Get 10 hand-picked remote jobs like this one in your inbox every morning. One email a day, matched to what you browse. No spam, one-click unsubscribe.
No thanks — continue to the application ↗