Operations Processor

Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.

This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.

Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

POSITION SUMMARY:
The Operations Processor is responsible for processing, data entry, and maintaining participant and client records in accordance with established procedures and guidelines. This role ensures the accurate and timely entry of data to support the operations of A.E. Perkins. The Operations Processor also assists with file reconciliation, troubleshooting data discrepancies, and generating reports, as needed. Success in this role requires a high degree of accuracy, attention to detail, and the ability to work efficiently in a fast-paced environment.

PRINCIPAL DUTIES & RESPONSIBILITIES: 

Responsibilities include:
- Data Entry Accuracy : Enter participant and client data into internal systems with 98% accuracy, adhering to established service level agreements (SLAs) and internal standards (Advanced).
- Client and Participant Processing: Prepare, process, and maintain existing and new client and participant records using internal systems and tools, ensuring data integrity across A.E. Perkins products and services (Intermediate).
- Error Resolution: Research and resolve data entry and processing errors, troubleshooting issues within 24 hours to ensure timely resolution and accurate records (Intermediate).
- Stakeholder Relationships: Build and maintain positive working relationships with internal teams addressing inquiries and resolving issues as needed (Intermediate).
- File Reconciliation: If requested as an audit, perform monthly reconciliation of participant and client data files, ensuring discrepancies are identified and corrected within reporting deadlines (Intermediate).
- Multitasking and Time Management: Manage multiple tasks and deadlines efficiently, prioritizing work to meet organizational goals (Advanced).
- Other Duties: Perform any other duties as assigned, contributing to the overall operational success of the team (Beginner).