Operations & Marketing Representative

About the Job

We are looking for a proactive, organized, and results-driven Operations & Marketing Representative to support the daily operations of a growing U.S.-based cleaning company.

This is a hands-on role for someone who can manage multiple areas of the business, including customer service, scheduling, recruiting, CRM management, lead follow-up, email communication, and marketing campaign support.

What You'll Be Doing

Managing and updating leads, customers, pipelines, workflows, and appointments in GoHighLevel (GHL)

Managing day-to-day business operations and administrative tasks

Supporting recruiting and onboarding of cleaning professionals, including candidate follow-up and interview coordination

Following up with leads through phone, text, and email

Conducting discovery conversations and converting qualified leads into bookings

Supporting and monitoring Meta Ads and Google Ads campaigns

Tracking leads generated through marketing campaigns and ensuring proper follow-up

Maintaining accurate CRM records and operational documentation

Identifying and resolving scheduling, customer, or team issues independently

Helping improve internal processes, workflows, and overall operational efficiency

Taking ownership of tasks and adapting to different business needs as they arise

What We're Looking For

B2+ English — you will communicate with U.S. customers regularly

Experience using GoHighLevel (GHL)

Previous experience in operations, administrative support, or business coordination

Experience with recruiting and candidate coordination

Experience managing professional email communication and lead follow-up

Working experience with Meta Ads and Google Ads campaigns

Strong organizational and multitasking skills

Comfortable working with CRMs, online scheduling systems, and digital business tools

Able to solve problems independently without constant supervision

Comfortable wearing multiple hats in a growing company

Reliable, responsible, and detail-oriented

Compensation & Schedule

Base Pay: $5–$7 USD/hour

Performance Bonus: $100+ per month based on performance

Schedule: Monday–Friday, some weekends. 8 AM–5 PM EST/PST

Technical Requirements

Minimum 30 Mbps wired internet connection

Laptop or desktop computer with a good microphone and camera

Quiet, professional workspace with no background noise

Backup internet connection and backup device for emergencies