Operations Manager – HVAC

Position: Operations Manager

Industry: HVAC / Home Services

Schedule: Full-Time

Starting Pay: $1,000/month

After Probation: $1,200/month

Additional Compensation: Commissions + Performance Bonuses

About the Role

We’re looking for a reliable, organized, and proactive Operations Manager to help manage the day-to-day operations of a growing HVAC company.

This is not a role where you’ll just sit behind the scenes doing admin work. You’ll be involved in sales calls, following up with leads, booking appointments, communicating with customers, coordinating the schedule, and making sure nothing falls through the cracks.

We need someone who is comfortable talking to customers, can think on their feet, stays organized, and takes ownership of their responsibilities.

If you’re someone who waits to be told what to do every step of the way, this probably isn’t the right position. We’re looking for someone who sees what needs to get done and handles it.

What You'll Be Doing

Answering and making sales calls

Following up with new and existing leads

Booking roofing estimates and appointments

Nurturing leads who aren't ready to book immediately

Following up on missed calls, texts, and inquiries

Managing customer communication

Keeping the sales pipeline and CRM organized

Confirming appointments and following up with customers

Coordinating schedules with the sales and production teams

Helping manage daily roofing company operations

Tracking leads, appointments, estimates, and sales

Making sure open tasks and customer issues are followed through

Communicating updates between team members

Helping improve systems and processes as the company grows

Handling general administrative and operational tasks as needed

What We're Looking For

We're looking for someone who is:

Confident speaking with customers over the phone

Comfortable with sales and follow-up

Organized and detail-oriented

Able to manage multiple tasks without constantly being reminded

Good at problem-solving

Reliable and consistent

Comfortable working in a fast-moving environment

Able to communicate clearly in English

Comfortable learning CRM, scheduling, and business software

Willing to take ownership instead of simply completing assigned tasks

Experience in roofing, construction, home services, appointment setting, sales, customer service, or operations is a major plus.

Compensation

The starting compensation for this position is $1,000 per month during the probationary period.

After successfully completing the probationary period, base compensation will increase to $1,200 per month.

On top of the base salary, there will also be opportunities to earn commissions and performance-based bonuses based on results.

We want someone who can grow with the company, so there is room for additional responsibility and earning potential as you prove yourself in the role.

What Success Looks Like

You'll do well in this position if:

Leads are being followed up with consistently

More appointments are getting booked

Customers receive quick responses

The schedule stays organized

The team knows what's happening with each lead or job

Tasks aren't getting forgotten

You're actively looking for ways to make the operation run better

We're looking for someone who can become a key part of the company — not just another person completing tasks.

How to Apply

Please send us:

A short video / audio introduction about yourself

Your previous experience with sales, customer service, operations, roofing, construction, or home services

Any experience you have making or receiving sales calls

The CRM or business software you've used before

Why you think you'd be a good fit for this position

Your availability and when you would be able to start