Online Adult Counsellor

Role: Counsellor - Adults

Reports to: Team Manager

Location: Remote - Must be UK based

Full-time 30 hours per week

Application deadline date: 21st September 2026

*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE: KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that empower young people to thrive.

In the UK, Kooth works alongside the NHS and is the country’s largest digital mental health platform.

In the US, we bring our mission to life through Soluna, California’s first statewide digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to one-to-one coaching, Care Navigation, peer support, and self-guided tools that help young people build resilience and find meaningful support when they need it most.

Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These values guide how we support young people, collaborate with one another, and build solutions that meet individuals and communities where they are.

At Kooth, you will be part of something bigger than yourself—meaningful work with measurable impact.

Role Objective:

Offer digital on counselling and emotional wellbeing support to adults.

Job Overview:
Offering digital counselling and emotional wellbeing support to Adults
- Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model 

- Assessing and management of the risks and needs of each service user you interact with.
- Appropriately signposting and completion of referrals as required 
-  Management of your own caseload.
- Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
- Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
- Work within the professional ethical frameworks laid out by the BACP or equivalent 
- Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.

Clinical administration
- Maintain accurate case notes and records using Kooth approved systems and processes.
- Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
- Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
- Maintain accurate information about shift duties and activity via the scheduling and rota system

A ttending inhouse clinical support, supervision and training
- Attend and effectively contribute to clinical supervision and other clinical support 
- Commit to our mandatory in-house training and continuing professional development opportunities

Attending management supervision and meetings
- Attend and effectively contribute to team meetings and other key organisational meetings.
- Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Working Hours:

The offer contracts of 30 (35 is full time) hours a week, which are available where you are willing to work further evenings up to 10pm and weekends. The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times. We offer a choice of 4 hour and 6 hour shifts.