OEM Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an OEM Account Manager based in Canada.

This role leads the development, retention, and growth of strategic OEM programs within the automotive technology sector.
You will act as a senior relationship manager, connecting client objectives with internal teams and business priorities.
The position combines account management, financial planning, program leadership, and large-scale project coordination.
You will oversee cross-functional teams spanning product, technology, operations, finance, support, and other functions.
The role offers significant visibility, with responsibility for complex programs that directly influence client outcomes and business performance.
You will also identify opportunities for account expansion and support new initiatives, launches, and product adoption.
This is a remote role in Canada, with the successful candidate required to be based locally in Toronto.

Accountabilities:
- Manage strategic OEM business relationships and ensure program service delivery aligns with agreed statements of work, client expectations, and business objectives.

- Lead quarterly business reviews, weekly program meetings, and other client-facing engagements with stakeholders at multiple levels.

- Partner on financial modeling, forecasting, project projections, and monthly or annual financial deliverables.

- Coordinate the presentation, communication, and approval of program invoices and act as an escalation point for issues involving enrollment, data, reporting, billing, products, systems, legal matters, and contracts.

- Support negotiations around project resources, deliverables, costs, and program requirements.

- Identify opportunities to expand existing OEM relationships and facilitate executive-level discussions around potential growth initiatives.

- Coordinate with finance, enrollment, service, sales, product, technology, and operational teams to ensure effective program delivery.

- Manage contract renewals and support the development of field sales resources and OEM program documentation.

- Partner with product and technology teams on feature development, prioritization, defect resolution, and ongoing product improvements.

- Lead the development, approval, and execution of statements of work and change requests.

- Ensure contractual and technical obligations are understood and fulfilled throughout the program lifecycle.

- Coordinate training, implementation, product launches, pilots, pricing initiatives, dealer adoption, communications, and ongoing support.

- Develop and maintain program dashboards that provide clear visibility into performance, progress, risks, and key business outcomes.

- Continuously identify opportunities to simplify processes, improve program performance, and reduce operational complexity.

Requirements

- Bachelor's degree or equivalent combination of education and relevant professional experience.

- 5–10 years of experience in software project management, program management, engagement management, or a related discipline.

- At least 5 years of experience managing external client relationships, with demonstrated ability to manage requirements, expectations, deliverables, and escalations.

- Expert knowledge of automotive retail solutions, dealership operations, and related workflows.

- Experience navigating complex business environments and resolving sophisticated customer requirements and operational challenges.

- Strong communication, presentation, organizational, and stakeholder-management skills.

- Excellent analytical and financial modeling abilities, including the capacity to evaluate scenarios and manage program financials.

- Demonstrated ability to coordinate cross-functional teams and drive successful outcomes for complex client programs.

- Ability to anticipate changing conditions, identify risks and opportunities, and adapt program plans