NOC Analyst I
Aerwave delivers next-generation Managed Wi-Fi for multifamily communities—seamless, gigabit-speed internet that’s always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle.
The NOC Analyst I will play a key role in monitoring and supporting the network infrastructure and services to ensure optimal performance and availability. You will be responsible for identifying, diagnosing, and resolving network-related issues while collaborating with other teams to maintain a seamless and secure network environment.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Network Monitoring:
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- Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance.
- Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary.
- Track network performance metrics and log incidents for resolution and reporting.
- Incident Management:
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- Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime.
- Diagnose and troubleshoot network connectivity issues, outages, and performance problems.
- Escalate unresolved issues or complex incidents to senior engineers or appropriate teams.
- Troubleshooting and Support:
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- Provide first-level troubleshooting for network hardware, software, and connectivity issues.
- Work with vendors and internal teams to resolve hardware failures and software glitches.
- Perform routine checks on network devices, such as routers, switches, firewalls, and servers.
- Documentation & Reporting:
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- Maintain detailed incident logs, including troubleshooting steps and resolution timelines.
- Provide daily, weekly, and monthly network performance reports to the NOC Supervisor.
- Create and update troubleshooting documentation and knowledge base articles.
- Collaboration & Communication:
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- Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively.
- Communicate network status updates to internal teams and customers as necessary.
- Work effectively within a team environment to achieve operational goals.
- Maintenance & Routine Tasks:
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- Assist in scheduled maintenance, network upgrades, and configuration changes under guidance.
- Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers.
- Continuous Improvement:
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- Stay updated on industry best practices, network technologies, and tools.
- Suggest improvements to monitoring processes, procedures, and tools.
REQUIRED QUALIFICATIONS :
Education/Experience:
- High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred.
- 0-2 years of experience in network monitoring, IT support, or related technical roles.
- Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching).
- Understanding of network hardware (routers, switches, firewalls, etc.) and protocols.
- Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.).
- Basic familiarity with network management systems and network monitoring software.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Excellent communication and customer service skills.
- Understand critical milestones that drive operational excellence.
- Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs.
- Basic technical knowledge.
- Proficiency in the use of a computer, and software appl