Network Engineer Senior
Join Our Team and Make a Difference!
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply ,we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range:
This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call , it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Provide in Return for Your Commitment to Our Mission
We offer a vast array of benefits to help support the whole you, including:
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Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
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Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
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Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
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Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.
JOB SUMMARY:
Provides and maintains network connectivity services for One Call networks. Performs device configurations, internal operating system upgrades, and software upgrades, and deploys network devices including routers, switches, load balancers, and firewalls. Assists with troubleshooting circuit equipment and all other network issues. Monitors, responds, and provides resolution for all network problems and incident tickets. Utilizes a case management system (CMS), documents status updates and problem resolutions.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Follows documented network services processes and procedures; identifies gaps in processes or documentation and suggests improvements.
- Performs customer service duties and responds to customer requests as defined by management.
- Responds to customer requests as defined by management, completing assignments promptly with an acceptable level of quality.
- Troubleshoots network problems and recommends corrective procedures.
- Prepares activity reports as requested by management.
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
- Maintains network services documentation related to work area.
- Completes network change requests in accordance with service level agreements.
- Maintains network lab and equipment inventory.
- Performs other related duties as assigned.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
- Communicates ideas verbally and in written form clearly, concisely, and professionally.
- Knowledge of network technologies (i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS)