Multimedia Developer

Overview

LMI is seeking a highly skilled Multimedia Developer to support a Department of Veterans Affairs (VA) enterprise contact center technology training initiative. This is a remote position supporting the development and modernization of training content for VA contact center personnel across multiple learning paths, including Agent, Supervisor, Workforce Engagement Management (WEM), Quality Management, Knowledge Management, and Reporting & Analytics. The Multimedia Developer will work closely with curriculum designers, curriculum writers/editors, instructional designers, technical subject matter experts, and training operations personnel to transform existing recorded training sessions, training aids, job aids, desk-side references, and other source materials into polished, engaging, reusable, and accessible self-paced learning modules and downloadable training resources suitable for deployment through VA's Talent Management System (TMS).

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities

The Multimedia Developer will be responsible for taking existing and newly developed training content and transforming it into professional, learner-focused multimedia products that support VA's modular enterprise training strategy. The position will combine video production, audio editing, screen capture, graphics development, animation, instructional media design, and document production to create consistent and reusable learning assets across multiple contact center learning pathways. The successful candidate will collaborate closely with curriculum designers to determine how raw training recordings and supporting materials should be edited, enhanced, segmented, captioned, annotated, and packaged for self-paced learning. The Multimedia Developer will also support the development of downloadable training aids and desk-side references that complement the formal curriculum and enable VA employees to perform role-specific tasks after completing training.
Key Responsibilities

- Professionally edit training sessions recorded via MS Teams (or other recording technologies) into concise, engaging, and logically sequenced self-paced learning modules.

- Review source recordings and training materials to identify opportunities for editing, enhancement, segmentation, annotation, and reuse.

- Transform long-form instructor-led training recordings into appropriately sized learning objects that can be incorporated into modular VA TMS learning paths.

- Develop and edit screen recordings demonstrating contact center technology functionality, workflows, navigation, and task execution.

- Incorporate professional transitions, callouts, annotations, highlights, graphics, screenshots, cursor emphasis, and other visual enhancements that improve learner comprehension.

- Edit and enhance audio to improve clarity, consistency, volume, and overall production quality.

- Develop supporting visual assets, including diagrams, process illustrations, icons, screenshots, title cards, instructional graphics, and other multimedia elements.

- Create downloadable job aids, quick-reference guides, desk-side references, and other performance-support materials based on curriculum content and SME input.

- Work with curriculum designers and writer